Eaton Careers

Bilingual Customer Service Representative-Représentant du service à la clientèle Bilingue

Toronto, Canada; Lachine, Canada; Ottawa, Canada

Job Description

Eaton’s Power Quality business is looking for a Bilingual Customer Service Representative for the services team. This position is located in Toronto, ON, OR Ottawa, ON, OR Lachine QC.
This is a customer-facing role providing support to all services customers internally and externally. The incumbent will provide support directly to both new and existing service customers, distributors and resellers, as well as internal support for the services business through scheduling of customer site visits for field service technicians, appropriate invoicing, as well as managing inventory for services equipment.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
  • You will manage and schedule on-site field service calls, including emergency service, preventative service, startup and modifications.
  • You will dispatches field service technicians to customer sites and manages field service requests in addition to serving as the conduit between dispatch and the field/customers for any issues
  • You will determine the status of equipment returns, repairs, replacements, sales orders, delivery schedules, warranty issues, etc.
  • You will enter all orders into operating system and select field service technician to perform service and coordinate between technician and customer on service dates and scope.
  • You will complete the corresponding order and submits all paperwork for invoicing.
  • You will works with contracts department to correct issues found in contracts
  • You will resolves production scheduling conflicts with customers, invoicing problems.
  • You will analyze customer inquiries and requirements to determine appropriate parts, pricing,


Required (Basic) Qualifications:
  • College diploma from an accredited institution.
  • Minimum one-year of customer service or sales experience.
  • Bilingual in French & English (spoken and written)
  • Candidates must be legally authorized to work in Canada without company sponsorship
  • No relocation provided. Candidates must reside within 80 km of Toronto to be considered.

Preferred Qualifications:
  • University degree or college diploma in a technical field of discipline.
  • Strong computer skills with Excel, Word, PowerPoint and Outlook

Position Criteria:
  • Excellent verbal and written communication skills.
  • Attention to detail and the ability to prioritize.
  • Must demonstrate an ability to handle all types of internal and external customer situations while remaining calm, professional and in control.
Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs.
Accessibility information may be found at:

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America – Canada
Organization: ESSG CA Canada

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No

Requisition ID: 058094