Eaton Careers

IT Analyst

Titchfield, United Kingdom
Information Technology


Job Description

We are looking for a new IT Analyst to provide end user support, support device lifecycle management, and ensure compliance with all of Eaton's policies and procedures with minimal supervision.  Our customers include all of Eaton’s users (local and remote).
This includes:
  • Working on tickets and meeting defined service level agreements for the resolution of: incidents, requests, changes, and problems, as well as tasks assigned as part of one of those ticket types.
  • PC/device lifecycle management - replacing outdated end user and infrastructure hardware when needed and planned for.   This includes provisioning, asset management, and disposal. 
  • Ensure compliance with defined policies and procedures around end user client security and infrastructure, site IT disaster recovery planning, as well as participation in IT projects that require coordination, communication and/or implementation.

Provides assistance to remote technical resources who administer network switches, servers and other IT infrastructure.


We are looking for individuals that exhibit and can accommodate the following:
  • Excellent customer service and communication skills
  • Ability to relate well to people at all levels of the organization
  • Demonstrates accountability, passion, and a willingness/desire to learn
  • Ability to perform some complex tasks with relatively little to no supervision
  • After hours support may be required
  • Some travel required (10%-20% expected, regular or occasional visits to nearby sites or team meetings)



Basic Qualifications:
  • Associate degree or high school diploma plus 2 years IT experience required
Position Criteria
  • MS Windows Operating Systems
  • MS Office Suites
  • Hardware - PC’s, laptops, mobile devices, PC peripherals
  • Working knowledge of other IT infrastructure – network, servers, storage, phone systems
  • Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
  • Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology
  • IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management
Preferred Qualifications:
  • Bachelor degree
  • ITIL foundations certification
  • CompTIA A+ certification

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: Europe, Middle East, Africa
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time

Requisition ID: 058066