Eaton Careers

Process Associate

Pune, India
Sales

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English

Job Description

Eaton is a global leader in power management solutions with 2016 sales of $19.7 billion. Eaton provides energy efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, reliably, safely and sustainably. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. Eaton is more than the products we invent and produce – the way we do business is just as important. At Eaton, our vision and aspirational goals define who we are – both individually and as an organization – and direct our activities every day. For more information, visit www.eaton.com

 

Sales and Marketing Center (SMC) partners with multiple Eaton businesses across different geographies to deliver incremental value and drive growth by providing best in class solutions and practices through its five integral CoEs  -  Sales Analytics & Market Research [SAMR], Creative CoE, Customer Services [CS], Master Data Management [MDM] and Pricing CoE. SMC provides diverse opportunities and platform to accelerate individual careers in a challenging environment through exposure to different global and regional sales and marketing initiatives. SMC fosters an inclusive environment by reinforcing behaviors that recognize, value and leverage talent capabilities which help to drive innovation & contribute to Eaton’s business growth.

 

Essential Functions:

  • Accepts and processes written orders, following established business rules

  • Enters new orders from customers through order entry systems, with emphasis on error-free order management and same-day order entry. Enters changes and cancellations from customers through order entry systems, using established business rules

  • Maintains accurate and organized order files, order acknowledgments and customer contact information (including ship-to addresses)

  • Proactively communicates in a timely manner with internal stakeholders about order verification, order status, pricing and shipment status

  • Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving.  Occasionally participates in cross-functional teams to solve recurring customer issues

  • Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous

  • improvement and builds customer relationships

Qualifications

 

Eaton is a global leader in power management solutions with 2016 sales of $19.7 billion. Eaton provides energy efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, reliably, safely and sustainably. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. Eaton is more than the products we invent and produce – the way we do business is just as important. At Eaton, our vision and aspirational goals define who we are – both individually and as an organization – and direct our activities every day. For more information, visit www.eaton.com

 

Sales and Marketing Center (SMC) partners with multiple Eaton businesses across different geographies to deliver incremental value and drive growth by providing best in class solutions and practices through its five integral CoEs  -  Sales Analytics & Market Research [SAMR], Creative CoE, Customer Services [CS], Master Data Management [MDM] and Pricing CoE. SMC provides diverse opportunities and platform to accelerate individual careers in a challenging environment through exposure to different global and regional sales and marketing initiatives. SMC fosters an inclusive environment by reinforcing behaviors that recognize, value and leverage talent capabilities which help to drive innovation & contribute to Eaton’s business growth.

 

Specialized Knowledge:

    • Understanding of Eaton business processes & systems

    • Data entry skills, including proofreading

    • Team-oriented problem solving skills and corrective action methodology

    • Out-of-the-box thinking

    • MS Office (Outlook, Word, Excel, etc.)

    • Phone skills and customer communication skills

    • Organization and time management skills

    • Mathematical skills

    • Reasoning ability

    • Problem Solving Skills

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Asia Pacific
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time

Requisition ID: 057786