Eaton Careers

Sales Service Representative - Order Management

Syracuse, New York


Job Description

Eaton’s Crouse-Hinds Division, a part of the Electrical Secotr, is currently seeking a Sales Service Representative in Order Management to join our team. This position is based at our Syracuse, NY facility.
The Sales Service Representative – Order Management is responsible for providing technical sales support, order status, and price information on Eaton Crouse-Hinds products. In this role, you will be the liaison to distributors, contractors, end users, field sales organization, and internal customers to help ensure that orders objectives for the company are met.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
  • You will serve as the initial escalation point for transaction processing and order management representatives regarding issue resolution.
  • You will serve as the subject matter expert and key contact point for both front-end and back-end order management while using SAP and/or warehouse management system interfaces.
  • You will drive quality and customer service for assigned regions, accountable for metrics related to Order Management, EDI orders, Quotes, Returns etc.
  • You will perform query management/resolution/root cause mitigation on all queries and provide recommendation on how to mitigate future issues and improve overall customer service.
  • You will implement Total Quality Concept with Eaton Crouse-Hinds Sales/Service to effectively accomplish departmental goals of satisfying customer’s need and continuous improvement.
  • You will establish and maintain distributor, end user, other Eaton Crouse-Hinds divisions and field sales confidence and enhance Eaton Crouse-Hinds’ image by developing a trusting, reliable relationship through quality customer service.
  • You will identify and act upon opportunities for orders and specifications to satisfy customers and communicate information to field sales to help maximize orders.
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


Required (Basic) Qualifications:
  • Minimum of 2 years’ experience in a customer facing role
  • Relocation assistance is not available for this position. Only candidates currently located within a 50 mile radius of Syracuse, NY will be considered.
  • Must be legally authorized to work in the United States without company sponsorship. 
 Preferred Qualifications:
  • Bachelor’s degree in Marketing, Business or Engineering Management from an accredited institution
  • Experience with SAP and SharePoint
  • Prior experience in an analytical role in a manufacturing environment
  • Project Management experience
Position Success Criteria:
  • Ability to show high attention to detail
  • Excellent Project Management skills
  • Strong analytical and problem solving skills
  • Ability to work well with people across multiple functions
  • Strong communication and presentation skills
  • Advanced PC skills (Microsoft Excel, Outlook, Word and database expertise)

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America – US/Puerto Rico
Organization: EPG CHD EP Americas

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time

Requisition ID: 057559