Inside Sales Engineer
Eaton’s Electrical North American Sales (NAS) is seeking an Inside Sales Engineer.
The primary function of an Inside Sales Engineer (ISE) role will be to support management, outside sales engineers and internal/external customers in providing effective solutions to challenging problems involving technical, service, and commercial issues for Major Accounts. Responsibilities include but are not limited to: closing orders based upon expertise developed in selling skills and technical knowledge, selling abilities to position Eaton into preferred position in market and customer activity, providing technical knowledge regarding products/services, negotiating & pricing industrial and construction projects.
The ISE provides technical product support for end users and other duties that may be assigned by the Area Sales Manager and Major Accounts Sales engineers. The inside sales engineer is to act as a technical and commercial resource to field sales engineers and customers for quotations and project management of electrical solutions for power distribution and power quality components.
A. Accurate and timely plan and specification interpretation, quotation and technical support; communication with customers, warehouse and plants to facilitate problem resolution; proactive identification of sales potential and follow up to secure orders.
B. Review and interpret customer needs on plans and specifications. Determine the minimum bill of material, most competitive price level and shipment cycle within the market segment pertaining to each specific negotiation
C. Proactively facilitate timely solutions to customer issues by utilizing available resources or creating procedures for resolution
D. Coordinate warranty and non-warranty repairs and returns, which include shipping issues or service requests
E. Project manage orders on as needed basis
F. Establish and maintain the highest possible commercial relations with present and potential customers (internal and external) by effectively employing the highest level of skills with regard to the art of salesmanship, application engineering, product knowledge, knowledge of customers business and organization and knowledge of Eaton product lines strategic plans for sales growth
• Bachelor’s degree from an accredited institution
• Minimum three (3) years’ experience within the electrical industry
• Legally authorized to work in the United States without company sponsorship
• Bachelor’s degree in Electrical Engineering from an accredited institution
• Experience or exposure to a matrixed manufacturing organization
• Electrical experience with power distribution and power quality solutions
• Commercial experience
• Sales and/or marketing experience
• Ability to work in a team-oriented environment
• Strong communication skills
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: North America – US/Puerto Rico
Organization: NAS North American Sales
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within United States and / or Puerto Rico
Travel: Yes, 10 % of the Time