Eaton Careers

Customer Service Asscoiate

Reynosa, Mexico


Job Description

Eaton’s eMobility – Transportation division is currently seeking a Customer Service Associate to join our team. This position is based at our Reynosa facility.
The Customer Service Associate is responsible for direct customer contact by phone and email that manages all of the Customer Service related activities for specific customers.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
Some activities related with the position will be:
A. Responsible for order entry and support functions involving pre and post order management (contract review, order processing, expediting, rescheduling and order closure).
B. Interface with customers, sales representatives and other groups on product delivery and order management issues.
C. Provide timely responses to internal and external customers (includes customer inquiries, price and delivery requests, advance warning of shipping delays, shipment confirmation, order reschedules and return authorizations).
D. Coordinate product registrations and stock control maintenance on all VC product styles.
E. Analyze, track, and understand customer behaviors and communications throughout the production process.
F. Print and distribute daily reports and update charts for key business measures as needed.
G. Demonstrate a competency level of product, production process and capabilities as well as the Vista order management system.
H. Provides customer service excellence.
I. Serves as project leader in matters of major customer performance. Examples may include recovery schedules, new part setups and quality issues.
J. Maintain strong customer relationships by designing and implementing new processes to improve customer relationships
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.


Required (Basic) Qualifications:
  • 2 year of experience in Customer Service or Materials Planning.
  • Bilingual: English/Spanish.
Preferred Qualifications:
  • Thinks and Acts strategically.
  • Gets results.
  • Builds Organizational Capability.
  • Demonstrates a Leadership style.
Position Success Criteria :
  • Market and Customer Knowledge. Key elements for Market and Customer Knowledge includes understanding individual customer needs and wants, being flexible in meeting customer demands, and having a positive attitude towards customers. It entails providing synthesized customer and market insights to sales and marketing to develop solutions to meet customer needs. Superior insights into these areas are fundamental to creating, pricing and selling value.
  • Price for Value. Key elements of Price for Value include developing value-based pricing strategies versus cost-based pricing, establishing and enforcing transactional excellence and understanding true customer and product profitability.
  • Sales and Channel Strategy & Management. Key elements include identifying the support skills required to service customer transactions, treating customers like partners rather than adversaries, making it easy for customers to do business with Eaton, encouraging customer feedback and developing repeat relationships.
  • Value Proposition Design. Key elements of Value Proposition Design includes using market and customer knowledge to identify customer needs, develop creative offering and seek to exceed customer expectation

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America – US/Puerto Rico
Organization: VEH EMB eMobility

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No

Requisition ID: 056972