Customer Service Asscoiate
2 year of experience in Customer Service or Materials Planning.
Thinks and Acts strategically.
Builds Organizational Capability.
Demonstrates a Leadership style.
Market and Customer Knowledge. Key elements for Market and Customer Knowledge includes understanding individual customer needs and wants, being flexible in meeting customer demands, and having a positive attitude towards customers. It entails providing synthesized customer and market insights to sales and marketing to develop solutions to meet customer needs. Superior insights into these areas are fundamental to creating, pricing and selling value.
Price for Value. Key elements of Price for Value include developing value-based pricing strategies versus cost-based pricing, establishing and enforcing transactional excellence and understanding true customer and product profitability.
Sales and Channel Strategy & Management. Key elements include identifying the support skills required to service customer transactions, treating customers like partners rather than adversaries, making it easy for customers to do business with Eaton, encouraging customer feedback and developing repeat relationships.
Value Proposition Design. Key elements of Value Proposition Design includes using market and customer knowledge to identify customer needs, develop creative offering and seek to exceed customer expectation
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: North America – US/Puerto Rico
Organization: VEH EMB eMobility
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No