Eaton Careers

District Customer Service Representative

Mississauga, Canada


Job Description

Eaton’s B-Line division is currently seeking a District Customer Service Representative to join our team. This position is based at our Mississauga, Ontario facility.
The District Customer Service Representative is responsible for provide world class customer support to both internal and external customers while maintaining complete awareness of all matters affecting a defined region of customers. In this role, you will be responsible to follow all internal policies and procedures to help meet company goals for revenue growth and profitability
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
  • You will communicate directly with customers and outside sales representatives via phone and email to represent the company and obtain orders.
  • You will accurately processes all customer requests (orders, quotes, lead times, etc.), and suggest add-on products to customer’s order, as appropriate, to meet customer needs and increase the value of the order.
  • You will develop knowledge of market trends, geographical conditions, and competitive activity to support profit margins.
  • You will prepare complete, comprehensive, pricing agreements (quotations, ship & debit agreement, and stock discounts) related to market growth and profit targets.
  • You will return Material Authorizations and credit requests in the appropriate database.
  • You will work to resolve problems with shipments or invoicing by issuing Return Goods Authorizations to ensure root cause of issues are addressed.
  • You will work with other departments (eg. Operations, Purchasing, Shipping & Finance) to ensure delivery dates are met, and proactively communicates delayed shipments to customers
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.


We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


Required (Basic) Qualifications:
  • Minimum 1 year of experience in customer support
  • No relocation benefit is being offered for this position. Only candidates that currently reside within a 80 kilometer radius of the Mississauga, ON facility will be considered.
  • Must be legally authorized to work in Canada without company sponsorship.
Preferred Qualifications:
  • University degree from an accredited institution
  • Experience with SAP
  • Background in manufacturing or distribution
  • Experience with CRM systems
  • Experience with distributors, contractors or engineering
  • Experience with electrical, mechanical or datacom channels to market and familiarity with selling through manufacturer’s representative, distribution, or factory direct sales forces
Position Success Criteria :
  • Ability to display a strong mechanical aptitude
  • Knowledge of Microsoft Office applications (particularly Outlook, Excel, and PowerPoint)
  • Excellent organization skills
  • Strong interpersonal and communication skills
  • Ability to multi-task in a fast-paced environment
  • Strong math background with excellent analytical skills
Accessibility policy: Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs. Accessibility information may be found at:
Politique d'accessibilité: Eaton a mis en place des politiques d’accessibilité afin d’accommoder des employés avec un handicap. Si vous êtes sélectionnés pour une entrevue et que vous avez besoin d’accommodement, veuillez partager l’information avec le recruteur ou le superviseur afin que nous puissions faire des ajustements raisonnables pour vos besoins. Nos politiques d’accessibilité peuvent être consultées au :

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America – Canada
Organization: EPG BLD BLine Division

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No

Requisition ID: 056947