Eaton Careers

Senior Customer Order Engineer (Automatic Transfer Switches)

Arden, North Carolina


Job Description

Eaton’s Commercial Distribution Products & Assemblies division is currently seeking a Senior Customer Order Engineer (Automatic Transfer Switches) to join our team. This position is based at our Arden, NC facility.
The Customer Order Engineer (Automatic Transfer Switches) is responsible for providing Customer Order Engineering (COE) support for the product line.  In this role, you tackle engineering electrical/mechanical designs, providing direction to other Engineers/ Designers and collaboration with direct Customers/Field Sales.  In this role, you will interface with other Asheville Departments including MFG, Supply Chain, OPEX and Quality.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
  • You will develop a variety of complex drawings and bills-of-material based upon established product designs, which provides sufficient detail to accurately convey the purchaser’s equipment application and consulting with plant and field sales engineers in interpreting and defining new equipment applications.
  • You will advise Customer Order Design and Customer Order Engineers, Manufacturing and Purchasing (as needed) in interpreting information for the accurate production of equipment in accordance with purchaser’s requirements.
  • You will consult with Quality Department in resolving issues after equipment is shipped, when required.
  • You will complete and manage small to large projects to completion in meeting deadlines; and, performs standard engineering assignments representing a significant portion of larger project.
  • You will interface daily with remote engineering locations in Juarez, Mexico and Pune, India in processing of customer orders; takes lead role for all ATS COE orders at Arden location.
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


Required (Basic) Qualifications:
Preferred Qualifications:
  • Bachelor’s degree in electrical engineering, electrical engineering technology, mechanical engineering or mechanical engineering technology from an accredited institution.
  • Five years relevant technical engineering experience.
Position Success Criteria :
  • A C.O.E. acquires shop orders based upon experience, degree of difficulty, participation in special projects, speed of performance. 
  • Since the C.O.E.’s output drives most other functions dealing with a shop order, accuracy and timeliness can have a major impact on the overall quality and timeliness of the finished product.
  • Power distribution and control systems experience.
  • Excellent knowledge of established design standards.
  • Excellent interpersonal and written communication skills and presentation skills.
  • Excellent computer skills MS Office (Word, Excel, PowerPoint, Outlook, Access) and high proficiency with AutoCAD/Inventor and other engineering/business software applications.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Engineering

Region: North America – US/Puerto Rico
Organization: ESSG CDPAD Comml Distrib Prods Assy Div

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 10 % of the Time

Requisition ID: 056940