Eaton Careers

District Support Engineer

Appleton, Wisconsin; Glendale Heights, Illinois; Menomonee Falls, Wisconsin
Engineering

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Job Description

Eaton’s Engineering Service & Systems division is currently hiring for a District Support Engineer to join our team. This position can be based out of Appleton, WI or Menomonee Falls, WI or Glendale Heights, IL service facility.

 

The District Support Engineer is responsible for working with and proving technical support to Field Service Representatives and Operation Coordinators as they execute jobs. The responsibilities of this position also include overseeing day-to-day operations of the office, including field service manpower, engineering and sales support for the operation.  Requiring minimal supervision, the  District Support Engineer will assist in managing the District’s job schedule and backlog, including preparation of job plans, budgets, schedules, personnel requirements and/or other tasks as required.  The Engineer will assist the District Manager and Coordinator in developing short term business financial forecasts, developing and implementing the annual profit plan, and developing cost estimates for proposals and writing negotiations.

 

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

 

  • Continuously improve personal, technical and professional business skills enabling incumbent to service products to customer’s satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others.
  • Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
  • Develop and maintain effective relationships with customers, support Sales with initial and follow-up quotations for customers, interface and coordinate with other plants and business units within the company and outside vendors to procure parts and services for the district. Provide customers basic applications information via phone or on site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.
  • Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction.  Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.
  • Proven customer service, sales ability, and ability to handle irate or difficult customers and gain satisfaction.
  • Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.

 

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

 

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Qualifications

Required (Basic) Qualifications:

  • Bachelor's degree in engineering (electrical, mechanical or engineering technology) from an accredited institution.
  • Minimum of  5 years leading and managing projects of complex scope.
  • No relocation will be provided. Candidate must reside in within the immediate geographical areas noted above to be considered.
  • Legally authorized to work in the United States without company sponsorship.

 

Preferred Qualifications:

  • Strength in leadership and coaching/mentoring of both field and office personnel.
  • Knowledge and understanding of the Electrical and EESS industry, products and solutions.    
  • Candidate needs to have a working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to assist in the generation of proposals and negotiations.

 

Position Success Criteria:

  • Candidate requires minimal supervision to manage the District’s job schedule and backlog.
  • Candidate must demonstrate strong organizational, project, time and task management skills, with use of personal computers and software systems to manage and track numerous priorities. 
  • Demonstrated ability to develop and maintain customer relationships and resolve complaints.
  • Strength in leadership and coaching/mentoring of both field and office personnel.
  • Submit to periodic customer required background and drug screenings.
  • Posses and maintain a valid and unrestricted driver’s license.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Engineering

Region: North America – US/Puerto Rico
Organization: ESSG EESSD Electrical Engrg Svcs Systems Div

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 25 % of the Time

Requisition ID: 056647