Eaton Careers

Customer Service Representative

Mascot, Australia


Job Description

The Customer Service Representative for Bussmann will be the main contact point for all customers within ANZ .
9am-5pm role
This role will focus on assisting and advising customers, ensuring customer needs are always met, and continuously striving to provide the best service possible to our customers.
The key areas include, relationship building, proactively developing the role to meet changing market and customer needs, being fully accountable for the order through to delivery cycle, providing up to date information on products and service to our customers and providing support to the sales team.


  • Experience in Customer Service and call center environment preferred (high volume of calls) minimum 2years experience in a call center
  • High level of data entry accuracy
  • Strong Computer Literacy
  • SAP Experience Preferred
  • Fast learner
  • Technical
  • Can do positive attitude
  • Results orientated
  • Must take accountability and responsibility seriously
  • A team player who works well under pressure
  • Be reliable, responsive, timely and courteous
  • Innovative in looking for process improvements
  • Degree preferred

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Asia Pacific
Organization: ANZD AustraliaNew Zealand Division

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No

Requisition ID: 056217