Eaton Careers

EMEA Central Services Operations Manager

Slough, United Kingdom


Job Description



We have created this brand new and exciting role within our EMEA Services team. Reporting to the Services Director, your main responsibilities will be to develop and lead the improvement roadmap on processes and tools related to Service Operations, and to provide operational support to key customers cross countries, with the Datacentre segment as primary focus. We are looking for a professional who would benefit from international experience within Service Operations, and who would have solid knowledge of Power Quality and the main systems we manufacture within our Division. You will be expected to travel between 30% to 40% of your time.


- Develop the process foundation for Service Operations across EMEA enabling growth through scalability, centralization, productivity and synergies
- Coordinate EMEA related operations topics (from first point of contact to follow-up and closure)
- Develop standard framework to manage EMEA customers’ accounts
- Consolidate, and review country KPIs and follow-up related action plan
- Lead cross-functional teams to deliver process improvement through scale, reusability, data quality and achieve world class benchmark in service: a) Standardize, clean-up and leverage install base management ; b) Increase FSE and back office productivity ; c) Increase proactive selling on install base ; d) Enhance the EMEA technical support processes in close collaboration with Countries & Bus
- Align planning of FSE resource investment across EMEA / make or buy decisions
- Analyse, control on Manufacturing margin and drive the improvement
- Control and improve the spare parts logistic network with internal support
- Facilitate, train and coach team members on process Improvement methodologies (Lean etc)
- Support Services systems and tools’ implementation for standardization, scalability, improvements
- Evaluate end-to-end process capability and business needs and identify opportunities for improvement that enable specific business metric targets
- Serve as a change agent utilizing accelerated change management methodologies
- Actively communicate to the EMEA service community on best practice and innovative projects
- Monitor and report assigned project status information


- Successful international experience in Power Quality Service Operations management

Important notice: the successful candidate will be subject to background screening.


We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Europe, Middle East, Africa
Organization: Sales EMEA

Job Level: Manager
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 50 % of the Time

Requisition ID: 055529