Eaton Careers

Customer Quality Coordinator 客户质量协调员

Shanghai Shi, China


Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun.

We are looking forward to a TS Associate Engineer in Eaton’s electrical business, based in Shanghai, China.

In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

This exciting role is Coordinate with TSE team leader for site activities, Collect and check TSE site report and archive, Coordinate with plant on handling complaint.

Your essential responsibilities:
  • Work as window of customer complaint
  • Trace status of complaints and provide feedback
  • Place warranty order in system
  • Submit CQB or QCR in system
  • Submit list to claim warranty rebate from plant
  • Submit write-off list of warranty
  • Collect data for statistic of warranty PPM, response time, complaint closure time
  • Provide input for process improvement


If you are:
  • Associate's Degree in a technical field required. Bachelor’s degree preferred.

  • Position requires knowledge and aptitude through technical study and/or broad specialized training in mechanical and electrical fields

  • Solid communication (written/verbal) skills both in English and Chinese

  • Knowledge and considerable judgment are required on complaint handling

  • Be familiar with SAP system, MS software, QMS and statistics.

  • Be friendly and impersonal during conversation, well communication skill, teamwork spirit, self-motive, goal-oriented and energetic.

Yes! Because you are the one we are looking for, we hope to hear from you now!

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Engineering

Region: Asia Pacific
Organization: PDD CPCD Circuit Protection and Controls Div

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time

Requisition ID: 055247