Eaton Careers

IT Change Analyst

Cleveland, Ohio
Information Technology

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English

Job Description

Join Eaton’s Information Technology (IT) team and help positively impact our business through leading technologies, exciting and challenging enterprise projects and new platforms.  We are currently seeking a Change Analyst within our Architecture Governance & Security Center of Excellence (AGSCOE).  This position is based at our Beachwood facility and will support the Change Management process for the Eaton’s IT organization across the globe.  
 
The Change Analyst will assist the Change Management process owner by providing guidance, coaching and assistance to users of the Change Management process.  The position duties includes the review and approval of pending changes, Change Advisory Board responsibilities, Change user training, creating exception reports and following up on identified exceptions, and assisting with the development and maintenance of the Change Process and associated documentation.
 
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.  In this role, you will be responsible to:
  • You will review, analyze, and approve Change Records according to established guidelines.
  • You will counsel and coach Change Coordinators and Change Managers on the Change process and procedures. 
  • You will perform training for users of the Change Management Process.
  • You will create and execute Change Management reports.
  • You will follow up on delinquent approvals and closures of change records.
  • You will handle escalations of issues relating to changes or the Change Process.
  • You will develop and maintain Change Management documentation
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
 
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Qualifications

Required (Basic) Qualifications
  • High school diploma or GED from an accredited institution
  • Minimum of 2 years of IT Change Management experience (can include mentoring, training program such as ITDP) is required
  • Working knowledge of ITIL Change and Incident Processes
  • Candidates must be authorized to work in the US on a continuous basis without company sponsorship
Success Criteria
  • Ability to understand business needs and apply standard solutions/software configurations to meet requirements.
  • A basic understanding of the relevant business processes that are supported by the software
  • Basic  level of system expertise
 
Preferred
  • Remedy user experience (or equivalent industry tool)

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: North America – US/Puerto Rico
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: No
Travel: No

Requisition ID: 055130