Eaton Careers

HRS GBO Administrator

Tanauan City, Philippines
Human Resources

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Job Description

State the primary function or overall purpose of your position.
BASIC FUNCTION:
 
The primary focus of this position is to support the maintenance of the human resource management system (HRMS) in addition to other systems supported by the HR Technology team. This position serves as a first point of contact for a geographically disbursed global employee workforce and assists HR users with escalation support. 
 

1. Customer Support and Subject Matter Expertise in HR Systems (90% of time):

  • Provides escalated user support  to end users.
  • Processes Tier 3 Data Corrections and mass data uploads.
  • Reviews and monitors interface error reports.
  • Manages a large volume of requests from global users received via the case management system.
  • Responds to “how to” questions, special requests, issue research/resolution and required activities related to processes such as Oracle HRMS, Payroll, Eaton University, Taleo, E-star and APEX.
  • Coordinates with COEs and third parties on case resolution.
 

2. Identifies Process Improvement (5% of time):

  • Recommend process/customer service improvements to leadership
  • Training (5% of time): Train end users on new processes/functionality. Train new system users.
 

3. Training (5% of time): Train end users on new processes/functionality. Train new system users.

 

Qualifications

Basic Qualifications (Including Educational Requirements)
  • Bachelor’s degree.
  • 5 years of experience in HRIS, IT  or HR generalist or specialist experience
     
Position Criteria:
  • Excellent interpersonal relationship building and team work skills which are especially critical to our global team environment
  • Demonstrated customer service skills.
  • Excellent communication skills (oral and written), including clear and comprehensible assistance to customers and other team members and detailed process documentation. 
  • Ability to communicate customer issues/requirements to technical personnel and convey technical information to customers in an easily understandable fashion.
  • Strong analytical skills for completing complex problem solving and analysis of business processes and systems.
  • Ability to coordinate/prioritize multiple, often complex, tasks in order to ensure continued effectiveness in meeting the company’s recordkeeping, reporting and compliance needs.
  • Proactive about identifying problems and continuous improvement with focus on data integrity
  • Demonstrated ability to work under pressure and meet deadlines
  • Language proficiency in regions where required to support customer population
     
Preferred Qualifications:
  • One year experience conducting data analysis
  • One year experience with process documentation
  • One year experience with systems training and documentation
  • Experience interfacing with all levels of HR and IT professionals and business customers. 
  • Advanced Excel Operations

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Human Resources

Region: Asia Pacific
Organization: Corporate Sector

Job Level: Entry Level
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No

Requisition ID: 054527