Eaton Careers

Customer Service Advisor

Cwmbran, United Kingdom


Job Description

Primary Function:

• Be the first point-of-contact for Eaton customer base, champion the customer inside the organisation, ensuring we meet the customers deadlines
• Liaise with Sales & Operations to deliver a first class service in line with the needs of the customer
• Deal with Customers professionally and in a timely manner
• Ensure the customer ‘experience’ is smooth and hassle free, taking responsibility for the resolution of customer issues and complaints
• Give accurate dates for delivery of items- Never making a promise unless it can be delivered against
• Support the department to cover holidays and sickness and high demand

Essential Functions:

• Deal directly with customers either electronically or by telephone
• Respond promptly to customer enquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle enquiries and complaints
• Perform customer order checking and production verification
• Process orders, relevant forms, applications and requests
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions
• Record details of enquiries, comments and complaints
• Record details of actions taken
• Manage administration
• Communicate and coordinate with internal departments
• Follow up on customer interactions


Specialised Knowledge:

• SAP experience
• Excellent customer service skills
• Microsoft Packages
• Influencing skill

• Knowledge in Export shipping, certification and letter of credit would be beneficial


• Past Dues
• Delivery Improvements

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Europe, Middle East, Africa
Organization: LSD Life Safety Division EMEA

Job Level: Entry Level
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time

Requisition ID: 054460