Eaton Careers

Master Technician

Doncaster, United Kingdom
Sales

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English

Job Description

PRIMARY FUNCTION:

• Provide technical support to end users and stakeholders from multiple communication platforms

• Deliver training on core products to stakeholders within the business group

• Deliver training on core products to end users

• Support in the continual development of product documentation

• Strategically identify trends and analyze fault patterns on products

• Implementation of report creation and communicating back to stakeholders

• Supervise and help in the further development of existing technical support team members

• Manage the team to ensure business continuity is maintained, whilst helping in the further development of the department

ESSENTIAL FUNCTIONS:

 

• Advise the Product Management/Management Team on country specific product issues

• Communication verbally and written format is essential to ensure clear, concise information is delivered to end client and stakeholders

• Support in the development and creation of technical bulletin to be issued to key stakeholders

• Support in the creation of customer concerns, reporting these through the current policy to ensure all concerns are recorded

• Assesses to take ownership of technical issues reported, testing products to ensure the concern is valid

• Advise and support end users/stakeholders/customers on product related issues ensuring resolution is achieved to a satisfactory conclusion

• Delivery of presentations to business stakeholders and client basis

• Perform in a structured methodical manner to achieve the desired results and goals

Qualifications

SPECIALIZED KNOWLEDGE:

The candidate will require extensive knowledge of fire alarm and PA/VA systems, ideally with a proven track record demonstration within the installation, service and commission field. They will also need to be able to demonstrate a very competent level of understand of BS5839-pt1, EN-54 as a minimum. Have a limited knowledge of all other relevant British standards which are involved within the fire industry.

The correct candidate would have strong presentation skills.

ADDITIONAL INFORMATION:

Essential Requirements:

• Experience within installation/service/commissioning of fire alarms

• FIA module 1 basic fire alarm deign

• Good communicator both written and verbal

• Have a good understanding of computers and software packages

• Logically thinking with a mind to fully understand an issue and be able to resolve in a timely manner

• Work well within a team environment

• Strong leadership qualities

• Strong presentation skills

Core Skills:

• Analytical thinking

• Understanding of life safety products and common faults

• Comfortable working  with Office suite applications  especially word, PowerPoint and Excel

• Ethical mind set at all times

• Interpersonal and influencing skills, ability to coordinate

• Strong technical aptitude

• Strong organizational skills, ability to multi-task and problem solve

Desirable:

• Worked within a technical support role previously

• Experience in presenting and public speaking

• Worked in a supervisory position previously

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Europe, Middle East, Africa
Organization: LSD Life Safety Division EMEA

Job Level: Entry Level
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time

Requisition ID: 053568