Senior Analyst - Business Intelligence
Analyse Dashboard Tools, ERP and carrier data in order to identify and communicate improvement opportunities that can drive out cost and improve customer experience. To develop the use of standard reports, tools and methodology from the SC Customer Dashboard after go live. For use in communicating with stakeholders and customers. Highlighting opportunities for improvement such as ordering pattern, delivery profile and transportation savings. Using and develop standard work processes to monitor trends, changes and to sustain improvements.
Communicate to stakeholders and customers, and following up on execution and delivery. Assist country sales organizations with customers and logistics by providing data analysis to deliver measurable change in our customer value proposition and cost structure. Being able to understand and explain sources of value and benefit for both Eaton and our customers. Track, measure and report on benefits delivered.
Process owner, coordinator and oversight of the SC Customer Dashboard standard reports, groupings, and distribution. Acting as a go to point for issues and queries. Building a network of Eaton contacts within Supply Chain, Order Management and IT in order to highlight and/or resolve issues.
Align on changes to customer settings with Sales Operations / Customer Service with respect to customers shipping settings: checks and monitors and changes have been effected. Sets up standard work processes to do so.
The Supply Chain Customer Solutions Analyst represents Supply Chain in various Country Sales Organisation meetings ensuring that all stakeholders are communicated to effectively and are appropriately engaged.
Prepare and support with executive and ad-hoc reporting for SCM BRM and NE Supply Chain Operations.
Support the Manager - Supply Chain Customer Support EMEA in other ad-hoc projects that the SCM BRM activities.
Describe all other aspects of your position that you feel are important and which have not been adequately covered (i.e. unique problems encountered, special freedom to take action, critical outside contacts, exceptional working conditions etc.)
Incumbent must be:
Good communications skills, written, spoken and visual
Strong analytical skills (data analytics will be a significant part of the role)
Sensitive to customer and stakeholder pressures and concerns
Able to be persistent and to keep communicating even when challenged
Strong decision making competence
Able to assess priorities and to act accordingly
Willingness to take on challenges, find solutions and put them to use
Potential to grow in the role or move on to new challenges in Eaton
Will have regular contact with: Country Sales Organisations, Sales Operations, Data Management, Data Analysts, SC Customer Dashboard IT project team.
Travel may be required but less than 10% of the time
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Supply Chain / Logistics
Region: Asia Pacific
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only