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Customer Service Specialist客户服务专员

Guangdong Sheng, China
Supply Chain / Logistics

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English

Job Description

1. As UK market customer service leader to manage customer sales orders, can be back-up for Asia/US market customer service jobs.

主要负责处理欧洲市场的客户订单, 同时需要作为亚洲/美国市场客服的替补。

2. Manage daily MRP result to place purchasing orders to global suppliers.

监控每日MRP运行结果, 并及时下单给内部工厂。

3. Drive cross function team (Plant PMC/Quality/WH/Logistic) to solve outstanding issues such as cost, excess inventory, quality, production, capacity, delivery issues to meet customer requirement;

推动内部工厂相关职能部门(采购工程师/质量/计划/仓库), 解决成本/过剩物料/质量/生产/产能/交货等问题, 确保交期达到客户需求;

4. Organize weekly meeting with sales/regional buyer/CSR to review supply status about (delivery/shipment/capacity); 

每周与销售/区域客服的会议检查检查出货和产能等执行情况.

5. Weekly sales predict analysis for current month

每周销售出货目标达成的分析及行动跟踪。

6. Weekly past due report tracker update, follow up root cause and recovery plan, then predict “To be” past due for next 1-2 months by week, target is “ZERO” past due volume.

每周Pastdue订单报表的跟踪,原因分析及恢复计划,预测接下来一到两个月的每周即将过期的订单预测,目标是没有Pastdue订单。

7. Weekly OTD performance report tracker update, follow up root cause and recovery plan, then predict “To be” OTD number for current month and next month

每周OTD报表的跟踪,原因分析及恢复计划,预测接下来一到两个月的OTD成绩。

8. Follow up shipment and receiving process in regional distribution center

跟进实际出货以及客户端收货的整个流程.

9. Weekly reports/PPT preparation upon request from customer/dept. meetings

根据需要提供相应的报表和PPT (客户需求,部门会议)

10. Accomplish other tasks assigned by Supervisor

完成主管指派的其它工作.

Qualifications

Education: Colleague or Bachelor

教育: 大专或本科

 

Work Experience: 5 years or above related experience in customer service/buyer role

工作经验: 5年或有相关客户服务,采购工作经验

 

Knowledge and Skills required:

1. Familiar with SAP system and MRP logic

熟悉SAP 系统和 MRP 的运行逻辑

2. Strong ability to do data collection and analysis

较强的数据收集和分析能力

3. Good communication skills and coordination capabilities

良好的沟通技巧和协调能力

4. Good command of English in written and verbal

英语读写流利

5. Be skillful in office software, like Excel/PPT

熟悉办公软件 如 EXCEL/PPT

6. Positive attitude, can work with pressure

 积极乐观, 能承受工作压力。

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Supply Chain / Logistics

Region: Asia Pacific
Organization: ELXD Electronics Business

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No

Requisition ID: 053131