Junior Analyst - IT
Eaton is a power management company with 2017 sales of $20.4 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.
Eaton India Information Technology Center (EITC) is focused on the key objective of creating value for Eaton’s Enterprise IT needs and contributes to key strategic objectives by leveraging the talent base in global and regional initiatives that improve Eaton’s competitive advantage, standardization and drive cost out. EITC provides an environment and opportunity to accelerate individual careers in a challenging environment that provides exposure to a world class Information Technology footprint. Employees at EITC are currently part of a globally diverse team of IT professionals who own and deliver solutions to our internal and external customers through capabilities in areas such as ERP, Engineering, Customer Facing Solutions, Business Intelligence, Architecture, Integration, Infrastructure, QA, Application development, Project Management, Security and Compliance etc.
At EITC, we are currently looking for experienced IT professionals to join our AGSCOE to provide IT account administration support on Eaton’s IT systems and applications for Eaton and non-Eaton personnel. Ensures this work is completed within the established guidelines and requirements of Eaton Corporation IT Security and various compliance policies.
A. Works within established processes to perform account administrative functions to set up appropriate security access, working with leadership for exceptions.
B. Analyzes, diagnoses, and repairs malfunctioning account administration issues.
C. Reviews Corporate policies and standards regularly and ensures compliance with all such guidelines.
D. Interacts directly with internal/external customers and maintains the highest degree of customer service while instructing users in a one-on-one role on IT security and account administration concepts and guidelines practiced by Eaton.
E. Maintains accurate issue and resolution information within the service desk database
F. Performs any other duties as directed by management.
· Microsoft Office Suite
· One to three years practical experience in customer service, and in data processing or technical information technology. Basic knowledge of Active Directory. Ticketing tool
· ITIL knowledge/certification desired, but not required
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Information Technology
Region: Asia Pacific
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only