Provides desktop, basic application, and telecom support at Eaton locations. Under the guidance of a more senior peer or a supervisor, this position will participate in the centralized support for IT applications and systems to ensure timely, reliable, cost effective service to Eaton employees and customers. Assists in daily activities relating to IT Site Infrastructure Support of (SIS) Data Networks – especially LAN, PCs, Servers, Telephony, and related systems. Possesses a detailed technical understanding of existing systems. Assists with or performs testing and evaluation of systems as part of a team. Assists with analysis of system related issues. Creates system documentation and best practices in concert with other team members. The successful candidate will also be responsible for working collaboratively with the Zone SIS team and Corporate IT functional groups and participates on initiatives that are part of Eaton Business System processes, which raise the quality of support provided across the entire organization.
A. Under the guidance of a more senior peer or supervisor, provides 1st and/or 2nd level PC support as applicable for infrastructure hardware and software in order to provide the customer with a workaround or a fix.
2. Provides desk-side support at the site(s).
3. Under the guidance of a more senior peer or supervisor, participates in IT initiatives..
D. Participates on projects as directed by IT Site Infrastructure Support (SIS).
E. Implements and documents application upgrades or patches in order to remain on current levels of software utilized in the supported sites as directed
6. Gathers information needed to support IT business metrics.
7. Maintains control of desktop software and hardware in order to ensure license compliancy and asset management.
H. Install software and hardware upgrades to support IT initiatives and comply with established standards.
I. Maintain infrastructure in order to decrease downtime and maintain quality.
10. Stay current with industry trends in Information Technology advancements
11. Partner with other groups to seek out opportunities to increase end-user operational efficiency
QualificationsMicrosoft Office Suite, Microsoft Operating Systems, familiarity with manufacturing applications where applicable, networking, basic telephony. An Associates degree with zero to one years experience preferred and ITIL, MCSA, or comparable certification desirable. Under the direction of a project manager participates in projects of various scale.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Information Technology
Region: Latin America
Organization: Corporate Sector
Job Level: Entry Level
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time