Eaton Careers

Field Service Engineer

Warrendale, Pennsylvania
Engineering

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Job Description

Eaton’s Engineering Service & Systems division is currently seeking a  Field Service Engineer to join our team. This position is based out of our Warrendale, PA service location.

 

The Field Service Engineer is responsible for providing field service support and consultation such as acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems; advise customers and provide best technical solution to solve the customer issue; complete assigned jobs with assistance from lead technicians and engineers; conduct required tests and calibration using test equipment; check and maintain equipment to ensure compliance with applicable standards. This team brings extensive skills and experiences to field service engineering.  Active participation in recognized technical societies such as NFPA and IEEE and collaboration with a variety of utilities and industries ensures that our technicians are knowledgeable about today’s cutting edge technology and engineering techniques.  We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system  problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.

 

 

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

 

 

·          You will continuously improve personal, technical and professional business skills enabling incumbent to service products to customer’s satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others.
·         You will provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
·         You will maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.
·         You will provide customers basic applications information via phone or on site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.
·         You will develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction.  Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.
·         You will demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.

 

     

 Skilled proficiency in the following:

o    Basic Test Equipment Operation

o    Basic Troubleshooting Techniques

o    Ability to run small projects

o    Intermediate Test Equipment Operation

o    Advanced Troubleshooting Techniques

o    Ability to run small outages and projects

 

 When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

Qualifications

Regular (Basic) Qualifications:
• Bachelor's degree in engineering (electrical, mechanical or engineering technology) from an accredited institution.
• Minimum 2 years of experience of engineering work
• Must be able to work in the United States without company sponsorship.
• Must reside within a 50 mile radius of the work location listed. No relocation will be offered for this role.

Preferred Qualifications:
• Experience evaluating and servicing electrical distribution or control systems is desirable.
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems is highly desirable.

Position Criteria:
• Power distribution field experience in servicing, maintaining, and testing electrical power distribution equipment.
• Working knowledge of troubleshooting, tests and repair techniques.
• Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
• Has demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.
• Submit to periodic customer required background and drug screenings
• Must posses and maintain a valid and unrestricted driver’s license

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Engineering

Region: North America – US/Puerto Rico
Organization: ESSG EESSD Electrical Engrg Svcs Systems Div

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: No
Travel: Yes, 25 % of the Time

Requisition ID: 052403