Eaton Careers

Customer Service Representative (Polish Speaker)

Budapest, Hungary


Job Description

Eaton's Electrical Division has an opening for a:


Customer Service Representative (Polish Speaker)


Location: Budapest, Hungary


Eaton’s Budapest EMEA Business Service Centre is constantly growing.  If you want to be part of a start-up organization - with opportunity to develop an Eaton career in Budapest and beyond; have a professional, problem solving mindset to adapt and drive improvements in process, tools, and organization; and a focus on taking care of customers – please apply.



Essential Functions:


·         Provides commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing.

·         Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions.

·         Provides assistance to internal and external customers in areas such as product/service order fulfilment processes, customer service requests such as and-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

·         Resolves problems by applying established policies, procedures and tactics. 

·         Drive customer loyalty through increased productivity, improved value  and through a high performance culture.

·         Able to provide both in country and cross border support as needed.

·         He/she is the point of reference for customers for all types of commercial requests: solve complex, high impact problems




·         Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree

·         Fluent in Polish and Good English language capabilities

·         Russian language knowledge is a plus 

·         Minimum 2-3 years of customer service related experience

·         SAP knowledge is a big plus.

·         Drive for results and collaborative style.

·         Excellent Communication and Interpersonal Skills (Written and Verbal).

·         Maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude.

·         Teamwork, networking and continuous learning skills.

·         Adapting change and process improvements.

·         Good organizational and computer skills required to manage and organize high volume and diverse transactions.


What Eaton offers:


·         Competitive compensation and benefits package

·         Permanent contract in fast growing global company

·         Culture & Values - Eaton is more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day

·         Inclusion & Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully

·         Learning & Development  - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

Eaton is a power management company with 2015 sales of $20.9 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 97,000 employees and sells products to customers in more than 175 countries. For more information, visit At Eaton, we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently—if you’re determined, motivated and focused on improving the world around you—then it’s time to see where a career at Eaton can take you. For more information, visit Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Sales

Region: Europe, Middle East, Africa
Organization: ES EMEA Region

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time

Requisition ID: 052396