Technical Sales Engineer
The role will be the primary post sales contact point for all Fire Systems customers in mainland South East Asia. This role will focus on assisting the customers on Post Sales Technical Support, advising customers of Eaton standard operating procedures with regards to Fire Systems and post sales support. Ensuring customer needs are always met, and continuously striving to provide the best service possible to our customers.
The key areas include, Presales support in designing project requirements, relationship building, proactively developing the role to meet customer needs, being fully accountable for the Successful project completion of projects for Fire Systems through distribution partners and direct end user support, providing up to date information on products and service to our customers.
A. Develop strong relationships with all customers/ partners.
B. Develop a strong and practical understanding of Eaton’s Fire Systems portfolio through training and site visits.
C. Extend full Pre Sales support including project design.
D. Assist customers with technical information, product descriptions, Installation and Commissioning process including on site support where required/necessary.
E. Work within the wider South East Asia team to deliver the objectives for the region.
F. Provide Telephonic and/or personal visit support to ensure Key projects are completed on time and in accordance with Eaton SOP’s.
G Manage returns policy and under warranty parts replacement in close coordination with Global Tech Support team.
H Conduct Technical and Certified Training across the region as required/directed.
I Follow up customer complaints about relevant company products and aim for satisfactory solutions from both the company’s and the customer’s viewpoints.
J Ensure all activities comply with legal and ethical requirements
K Comply with, and commit to, the company’s policies and procedures.
Experience of working with fire detection and alarm systems.
2+ years of previous technical Support and technical training experience.
- Resourceful, energetic and self-motivating
- Committed to delivering excellent technical service
- Proactively manage technical support process to support the wider team
- Willingness to travel extensively across the defined region
- A good level of spoken and written English (including technical English) will be required
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Asia Pacific
Organization: LSD Life Safety Division EMEA
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 25 % of the Time