Eaton Careers

Senior Customer Service Representative

AE-City, United Arab Emirates
Supply Chain / Logistics


Job Description

  • To respond to a large number of incoming calls & emails, ensuring these are dealt with in a prompt and efficient manner, meeting requirements of Eaton’s commitment to customer.
  • Ensure that Customer Purchase Orders are entered promptly and accurately and order acknowledgements issued within 2 working days
  • Ensure that timely updates are given to customers & sales teams in terms of order status, delivery schedules and so on.
  • To investigate and resolve price / shipping / credit term related queries, also ensuring actions are put into place to prevent further queries.
  • To progress orders and expedite supplies.
  • To check lead time issues with procurement team and communicate delivery times to customers.
  • To liaise with Distribution centers / Eaton Plants / ME Logistics Team to ensure orders are dispatched and delivered in accordance with customer requirements.
  • Contribute actively in achieving the monthly/yearly sales target for the assigned portfolio.
  • Proactively participate in local projects aiming at improving order management & customer satisfaction.
  • Prepare reports, analysis, presentations for meetings & management reviews.


  • Advanced analytical skills.
  • Extended knowledge in English language is mandatory.
  • Ability to speak Arabic is an advantage but not essential
  • Experience of 8 years or more in export order management highly desirable.
  • Experience in a supervisory role managing a small to medium team of people is an added advantage. 
  • Must be able to manage multiple tasks across the EMEA region.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Supply Chain / Logistics

Region: Europe, Middle East, Africa
Organization: Middle East

Job Level: Entry Level
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 10 % of the Time

Requisition ID: 052330