Eaton Careers

Customer Support Representative

Seyrantepe, Turkey
Sales

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English

Job Description

Primary Function:
 
The primary responsibility of this position will be to provide internal customers with product, delivery, pricing, claims/returns and program information. Manages customer orders, including order entry and order changes. Expedites orders and shipments with operations. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information. Responsible for strategic, large or complex accounts. Emphasis is on world class customer service that is a competitive weapon and contributes to the growth of the business. Additional responsibilities may include:          
 
Essential Functions:
 
  • Manages strategic, large or complex customer accounts. Partners with customer contacts and Field Sales to provide exceptional service. Acts as a liaison between the customer and Operations.
  • Applies extensive knowledge of business processes and systems to excel at the following: expedite orders to prevent customer line downs or machine downtime; process emergency and/or expedited orders and shipments in a timely manner; provide customers and/or distributors with product information; and prepare price quotations.
  • Accepts and processes written and verbal orders, following established business rules. Generates MPS (Marketing Product Specification) requests as required.
  • Maintains accurate and organized order files, order acknowledgments and customer contact information (including ship-to addresses).
  • Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests. F. Reports sales trends and customer order activity to Sales, Marketing and other management on a weekly or monthly basis. Assists with market and product forecasting as required.
  • Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving. Regularly participates in cross-functional teams to solve recurring customer issues.
Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships

Qualifications

  • Fluent in English
  • Bachelor Degree in business administration, finance, logistics and/or engineering
  • Minimum 2 y of experience
  • Ability to adopt and support business processes & systems
  • Understanding of Sales and Marketing strategies, as well as business unit goals as outlined
  • Team-oriented problem solving skills and corrective action methodology
  • Negotiation and conflict management skills; professional presence
  • MS Word, Excel, order management (including but not limited to Oracle, Tolas, and MFG/PRO) software programs
  • Professional phone skills and customer communication skills
  • Organization and time management skills
  • Understanding of ISO procedures for contract management

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Europe, Middle East, Africa
Organization: HYD FCD

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No

Requisition ID: 050871