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Customer Service Associate
· Main point of contact for customer via email and telephone
· Liaise with internal stakeholders (e.g. Purchasing, Production) on issues regarding product availability
· Organize shipping arrangements worldwide liaising with couriers/freight forwarders
· Updating customer order information via SAP and Excel
· Prepare and issue documents relating to shipping i.e. Test Certificates, Chamber Documents, etc.
· Ensure completion of customer expediting reports
· Attend regular meetings and conference calls with internal groups regarding order progress
· Maintain relevant databases, ensuring accurate data input
· Ensure relevant documents are submitted in a timely manner to ensure dates are met
· Previous experience within customer service/sales support environment
· Excellent attention to detail
· Strong organisational skills with ability to effectively prioritise and manage time
· Excellent communication skills
· Adaptable and open to new ways of working
· Working knowledge of SAP and/or shipping goods worldwide is an advantage
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Supply Chain / Logistics
Region: Europe, Middle East, Africa
Organization: EPG CHD MTL Measurement Technology Limited
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No