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Customer Service Representative
Serves customers & distributors with prompt and efficient processing of customer orders, sample requests, customer requests, inquiries and correspondence.
A. Coordinates liaison service between customer, distributor, sales regarding pricing and other services required before the customer places the order;
B. Supervises “Pre-order” aspects and performs follow ups in a timely and efficient manner;
C. Serves customers & distributors with prompt and efficient processing of customer orders, sample requests, customer requests, inquiries and correspondence;
D. Reviews efficiency of existing practices and systems and implements improvements;
E. Informs and coordinates with other departments when customer complaints or problem areas are identified;
F. Maintains and improves customer relations;
G. Coordinates with Applications, Engineering, Marketing, and Sales on adaptability of our product to customers’ special needs;
H. Recommends to develop reporting systems, which increases efficiency and effectiveness.
• University graduate, majoring in English or international trade is preferred, but not a must
• Good command of English speaking, reading and writing is a must
• Good PC skills and communication skills
• 2 years of related working experience is required
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Asia Pacific
Organization: ELXD Electronics Business
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No