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Technical Sales Specialist
The incumbent will be expected to assist the internal product management and engineering teams with customer feedback on new product development projects. In addition, they will be expected to formulate customer needs and concerns into workable product specifications to be implemented by the appropriate product manager.
This position requires complex technical knowledge and strong communication skills to be able to make technical recommendations on product solutions. A highly entrepreneurial sense of urgency along with a passion for the industry is desirable, along with a drive to grow both personally and professionally.
1. Sales Efforts
a. Drive B-Line national product demand through specification with end-users, Architectural and Engineering (A & E) Firms, and Design/Build contractors (D/B) contractors.
b. Develops and maintains liaison with top management of key regional contractor accounts located within the territory.
c. Responsible for initiating and implementing individual training for reps and distributors and factory direct sales staff.
d. Ensure pull through in the sales channel by working with regional sales management and partnering with key distribution personnel.
e. Develop, update and execute a regional penetration plan.
2. Technical Assistance
a. Understands and demonstrates the features and benefits of the full line of industrial support products including training others on product usage and applications.
b. Ensures appropriate technical assistance regarding product applications to engineering consultants, OEM, users, inspection and standards personnel, contractors, etc.
c. Trains our Sales Force on how to specify, sell, and properly apply the products. Trains our customers on how to specify the products.
d. Develop and presents technical seminars for customers, sales personnel, distributors, specifying engineers, and trade shows keeping the customer aware of the manufacturing capabilities including: design, fabrication and assembly abilities.
e. Accountable for providing technical support and information to customers on a pre-sales and post-sales basis for product application, specification, interpretation and quotation support.
3. Market and Product Information
a. Informs the Division of business and product trends and competitive conditions within the region, and support new product releases and new/adjacent account development.
b. Works cross-functionally to recommend, develop, and execute new or modified programs to ensure a competitive position is maintained within the sales territory.
c. Recommends appropriate product usage to Consulting Engineers and Contractors. Selects suitable products from existing inventory and proposes/develops new products to meet customer demand.
d. Work cross-functionally across the enterprise to identify key influencers, define gaps in products or services, and develop and implement the necessary tools to capitalize on opportunities.
e. Reports on new product or process technology, new specifications required by customers, classification of new products; determines quality issues, and directs customer complaints regarding quality, tolerances, specifications, and delivered condition of products.
f. Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements.
4. Performs other duties as required.
• Bachelor’s degree or Diploma from an accredited institution.
• Minimum of 3 years of experience in the electrical and/or support system industry.
• Bachelor’s degree in Mechanical, Industrial, Structural, or Electrical Engineering.
• Minimum of 3 years of experience working in a specification based industry and engineering experience
• MBA preferred.
• Fluently Bi-Lingual in French and English preferred.
• Candidates must be legally authorized to work in Canada without company sponsorship.
• No relocation provided.
• Willingness to travel with flexibility on time requirements.
• Ability to work independently from home office.
• Excellent communication skills with ability to think on your feet to field technical questions.
• Ability to learn, grow, and deal with ambiguity and change.
• A strong bias towards action.
• Proficiency in Microsoft Office.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: North America – Canada
Organization: EPG BLD BLine Division
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: No
Travel: Yes, 50 % of the Time