Eaton Careers

Associate Analyst – Credit & Collection

Pune, India


Job Description

1.            State the primary function or overall purpose of your position.
A.            This position is to collect past due accounts receivables of Hydraulics operations in the EMEA region
B.            The incumbent will also have to issue credit memos for EMEA Hydraulics operations
C.            The incumbent will have to resolve disputes and meet internal as well as external customer expectations
D.            The incumbent will reduce credit risk, improve cash flow and resolve customer claims/disputes
ESSENTIAL FUNCTIONS: (Limit yourself to 8-12 statements)
2.            List the essential functions (i.e. key responsibilities with expected end results) which must be accomplished in order to fulfill the purpose of your position as described above.
A.            Manages standard portfolio of customers with regards to receivables, collections and order review and release. Willing to work in EMEA shift (12:30am to 09:30pm slot).
B.            Conducts collection calls, resolve billing issues, investigate returns & credit issues
C.            Liaises with plants/warehouses, salespersons, plant finance team, customer support team, project managers and others in the organization to resolve disputes/customer claims on unpaid invoices
D.            Negotiates customer disputes to resolution and documents root cause and highlights to appropriate levels
E.            Identifies patterns and gets to the root of issues causing delinquencies and leads resolution of identified issues to improve customer experience and ultimately department past due metrics
F.            Participates in process improvement projects
G.           Communicates effectively with external and internal stakeholders
H.            Understands the entire order to cash value stream and applies the knowledge to achieve results
I.             Documents new and existing processes. Updates documents as soon as improvements are made
J.             Markets, trains, counsels, advises, and communicates credit department policies and procedures to company personnel
K.            Provides customer service and develops relationships with internal/external customers and suppliers
L.             Maintains accurate credit & collection files.  Maintain electronic collection notes for each customer account.
M.          Maintains accurate customer information for billing purposes in accounts receivable and ERP System.
N.           Abide by Audit requirements and Rules and Regulations as and when laid by the company, government regulators and agencies at all times




Bachelors Degree Required (Business, Finance, Commerce)

Knowledge of spoken French preferred

2-5 years Business to Business Credit/Collection Experience

Effectively securing prompt payment from customers while employing commercial sensitivity, business acumen, and good judgment

Effective business writing and professional communication skills

Experience utilizing Oracle R12, MFGPro ERP

Experience utilizing Microsoft Office Suite, Internet, and related computer skills

Demonstrated Effective Customer Service Skills

Demonstrated Effective Negotiation Skills

Work independently, decisively and timely

Adapts to change, plans and prioritizes as required

Willing to work European hours (12:30am to 09:30pm IST)




5.            Describe all other aspects of your position that you feel are important and which have not been adequately covered (i.e. unique problems encountered, special freedom to take action, critical outside contacts, exceptional working conditions etc.)


Utilize quality tools/initiatives

Proficient in commercial sensitivity and business acumen

Demonstrates effective autonomous decision making within limits of authority

Demonstrates effective communication skills

Demonstrates effective evaluation and problem-solving skills


We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Finance/Accounting

Region: Asia Pacific
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No

Requisition ID: 049807