Eaton Careers

IT Analyst

Tczew, Poland
Information Technology

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English

Job Description

Eaton Corporation has an opening for a:
 
IT Analyst
location: Tczew, Poland 
 
Primary function:
 
The primary function of this position is to provide virtual 1st and 2nd level support on Client infrastructure (PC, Laptop, PC/Laptop Peripheral, Mobile Device, Printers) with minimal supervision of a supervisor or senior peer and also hands on support.  The main Client base would include Eaton’s internal IT users within the Tczew campus aincluding production environment and EMEA geographic Region as well.  This includes monitoring Incident and Request queues and meeting defined SLAs for Incident and Request resolution.
 
Additional responsibilities, also performed with minimal supervision of a supervisor or senior peer, include the following:
  • Provide overall IT infrastructure support for Tczew campus including production environment  and external sites employees
  • Supporting the virtual environment in terms of PC Lifecycle Management, including Provisioning, Asset Management and Disposal.  May also assist with disposal of other infrastructure assets.
  • Participation in IT initiatives that require site-level coordination, communication and/or implementation.

Essential functions:

 

  • Deployment, configuration and 1st/2nd level support of mobile devices, printers, PC/laptop hardware, PC/laptop operating system and standard productivity software for internal BSC IT users at locations within a geographic Zone.
  • Follow standard ITSM processes of Asset Management, Change Management, Incident Management, Request Management, Problem Management and Project Management to serve internal IT users and drive high performance against operational metrics.
  • Share information about best practices with internal IT users to increase user satisfaction and productivity.
  • PC Lifecycle Management, including Provisioning, Asset Management and Disposal.  May also assist with disposal of other IT assets.
  • Participate in application, infrastructure, security and OpEx initiatives and support virtual activities as needed related to Client infrastructure. Interaction with site personnel and/or expertise about site-based IT systems.
  • Provide overall Infrastructure support for other infrastructure teams located inside and outside of the BSC.
  • Assist with support of various IT systems that are not supported by Enterprise IT teams. This varies widely from site to site.
  • Participate as a part of a team related to trouble – shooting and resolution of larger IT System issues. May also participate in efforts related to Root Cause Analysis and Problem Management.
  • Identify opportunities for process and technology improvement.
  • Must be able to work well under pressure.
 

Qualifications

Intermediate Level Knowledge of the following:
  • Microsoft Operating Systems
  • Microsoft Office Suite
  • Endpoint Devices  – PC, Laptop, Mobile Devices, PC Peripherals
  • Other IT Infrastructure (working knowledge) – network, servers, storage, phone systems
  • Miscellaenous Equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
  • Customer Service
  • Working in a virtual organization, team
  • Use of ticketing system and meeting Service Level Agreements
  • IT Service Management  - Asset Management, Incident Management, Request Management, Problem Management and Change Management
 
Education, Experience and Certification Requirements:
  • BechelorDegree in business or technology
  • ITIL, MCSA, or comparable certification (preferred)
  • Advance English to provide verbal and written communication.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: Europe, Middle East, Africa
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time

Requisition ID: 049786