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Provides desktop, basic application, and telecom support at Eaton locations.
Under the guidance of a more senior peer or a supervisor, this position will participate in the centralized support for IT applications and systems to ensure timely, reliable, cost effective service to Eaton employees and customers.
Assists in daily activities relating to IT Site Infrastructure Support of (SIS) Data Networks – especially LAN, PCs, Servers, Telephony, and related systems.
Possesses a detailed technical understanding of existing systems. Assists with or performs testing and evaluation of systems as part of a team.
Assists with analysis of system related issues.
Creates system documentation and best practices in concert with other team members. The successful candidate will also be responsible for working collaboratively with the Zone SIS team and Corporate IT functional groups and participates on initiatives that are part of Eaton Business System processes, which raise the quality of support provided across the entire organization
A. Under the guidance of a more senior peer or supervisor, provides 1st and/or 2nd level PC support as applicable for infrastructure hardware and software in order to provide the customer with a workaround or a fix.
B. Provides desk-side support at the site(s).
C. Under the guidance of a more senior peer or supervisor, participates in IT initiatives.
D. Participates on projects as directed by IT Site Infrastructure Support (SIS).
E. Implements and documents application upgrades or patches in order to remain on current levels of software utilized in the supported sites as directed.
F. Gathers information needed to support IT business metrics.
G. Maintains control of desktop software and hardware in order to ensure license compliancy and asset management.
H. Installs software and hardware upgrades to support IT initiatives and comply with established standards.
I. Maintains infrastructure in order to decrease downtime and maintain quality.
J. Stays current with industry trends in Information Technology advancements.
K. Stays current with industry trends in Information Technology advancements.
Intermediate Level Knowledge of the following:
Microsoft Operating Systems
Microsoft Office Suite
Endpoint Devices – PC, Laptop, Mobile Devices, PC Peripherals
Other IT Infrastructure (working knowledge) – network, servers, storage, phone systems
Miscellaneous Equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
Use of ticketing system and meeting Service Level Agreements
IT Service Management - Asset Management, Incident Management, Request Management, Problem Management and Change Management
Education, Experience and Certification Requirements:
A Bachelor degree in Information Technology with two to 2 years experience (preferred) or Associate Degree in business or technology plus 3 years IT experience
- ITIL, MCSA, or comparable certification preferred
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Information Technology
Region: Asia Pacific
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time