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After-Sales Support Engineer
The primary functions include; accurate and timely plan and specification interpretation, quotation and technical support; communication with customers, warehouse and plants to facilitate problem resolution; proactive identification of sales potential and follow up to secure orders. Key responsibilities include: Review and interpret customer needs on plans and specifications. Determine the minimum bill of material, most competitive price level and shipment cycle within the market segment pertaining to each specific negotiation; Proactively facilitate timely solutions to customer issues by utilizing available resources or creating procedures for resolution; Coordinate warranty and non-warranty repairs and returns, which include shipping issues or service requests; Project manage small to medium projects on as needed basis.
Qualifications3-5 year working experiences and willing to travel
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Asia Pacific
Organization: PDD PDSS Power Distribution Systems Services Division
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: No
Travel: Yes, 50 % of the Time