Eaton Careers

Product Support Specialist

Euclid, Ohio
Manufacturing & Operations

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Job Description

The Fuel and Motion Control Systems Division of Eaton’s Aerospace Group, has an opening for a Product Support Specialist in our Maintenance, Repair and Overhaul (MRO) group. This position is based in Euclid, OH.
 
The Euclid facility has approximately 400 employees and is a leader in the design, development, manufacture and delivery of Aerospace Fuel Pumping components, systems and services to the global aftermarket and OEM markets.
 
Position Overview:  
As a key member of the Aftermarket Operations Team, the Product Support Specialist will assist in identification of new sales opportunities, documenting product service performance and developing instructions for continued airworthiness of Eaton products.  Key objectives will be 1) to ensure that all aftermarket technical documents are released in a timely manner to support the latest configuration pumps and/or Service bulletin initiatives. 2) to identify opportunities to increase sales through evaluation of hardware, 3) identification of opportunities and delivery of technical services.
 
Essential Responsibilities:
  • Interface between Maintenance Repair and Overhaul (MRO) and Aftermarket Sales supporting and driving timely hardware investigation.
  • Work with cross functional groups to resolve in-service product issues.
  • Address customer inquiries regarding in-service products, including, but not limited to, answering/supporting customer product issues, field service, technical questions and technical documentation requests.
  • Coordinate and develop technical documentation provide Instructions for Continued Airworthiness including Service Bulletins or Service Information Letters as necessary for corrective action and Component Maintenance Manuals for new product development.
  • Interface with Product Engineering to support all teardown investigations.  Be the liaison for any special testing or analysis to support in-service issues.
  • Guide and support the Customer Service team with complex warranty disposition and quotation support.  
  • Provide input to Engineering, MRO, and Operations for continuous improvement initiatives.
  • Assist Aftermarket Sales define and develop new upgrade and retrofit opportunities through familiarity with product performance trends.
  • Develop training programs and instruct customer personnel regarding the operation, function repair and preventative maintenance of equipment and systems.

Qualifications

Basic Qualifications:
  • High School Diploma or GED from an accredited institution required.
  • Minimum 1 year of experience in a manufacturing environment.
  • No relocation is being provided. Candidates must reside within a 50 mile radius of the Euclid, OH facility to be considered for this role.
  • Must be legally authorized to work in the United States without company sponsorship.
  • This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR).  All applicants must be U.S. persons within the meaning of ITAR.  ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee.

 

Preferred Qualifications:

  • Bachelor’s Degree in Engineering from an accredited institution.
  • Experience in an Aerospace environment.
  • Prior experience interpreting blueprints and technical drawings.
  • Military/civil maintenance experience.

 

Position Criteria:

  • Positive attitude towards continuous improvement and learning.
  • Passion for finding alternative solutions to problems.
  • Capable to work in a Global, collaborative, team-oriented environment.
  • Excellent oral and written communication skills.
  • Excellent organizational, planning, and time management skills.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Manufacturing & Operations

Region: North America – US/Puerto Rico
Organization: AER FMC Fuel Motion Control Systems

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time

Requisition ID: 049357