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Sr Quality Engineer - Customer Service
Performs thorough analysis and collects detailed information to facilitate effective resolution of customer concerns.
Manages customer portals to ensure customer complaints are submitted on time, and facilitates implementation of customer specific requirements and usage of site applications for different functions.
Ensures rigor in non-conforming material handling.
Promotes the continues improvement of the Quality Management System and supports CIFs strategies and project
Tracks Eaton performance with customer through scorecards and escalates issues when necessary.
Ensures adherence to and improves Quality System processes: Manufacturing Process Audits, Corrective and preventive Actions, Supplier DMR, APQP. Promotes a process focused approach and risk based thinking.
Communicates the importance of the Quality Management System and adherence to requirements.
Supports development of departments resources according to functional competencies.
Mechanic Engineer, Electro mechanic Engineer, Industrial Engineer Degree or similar
+ 5 experience years in Quality area.
Knowledge on Automotive Standards and OEM specific requirements.
Knowledge on problem solving
Excellent communication skills.
Experience worked with customer as GM, FORD, Chrysler.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Latin America
Organization: VEH NAA North America Auto
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time