Customer Technical Support Representative - PD ANZ
Assist customers , sales team and other member s of the business with technical support enquiries
Pre and Post sales technical support of sales force including review of tender documents, preparation of specialized information such as tender responses, drawings, specification sheets and other materials when required logging of technical information for quotations and enquiries in the quote register database update and manage product and project information on system information
Ensure all customer technical enquiries are handling effectively and in a timely manner
Liaise with Product Managers on a regular basis for technical training on product ranges
- Working as a Customer Service Support with Technical expertise (Engineering Degree preferred) or relevant experience
- Customer centric, customer focus
- Technical electrical engineering background with electrical wholesale experience preferred
- The role demands a highly motivated team player working with minimal supervision. Additionally, proven ability in the area of customer communication and relationships is essential.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Asia Pacific
Organization: ANZD AustraliaNew Zealand Division
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No