Eaton Careers

Parts Solution Manager

Nashville, Tennessee; Memphis, Tennessee


Job Description

Eaton's Vehicle Group Aftermarket Sales organization is seeking a Parts Solution Manager with an area of responsibility encompassing:  Tennessee, Kentucky, Arkansas, and Northern Mississippi. Relocation benefits will be provided; if residing outside of a 50 mile radius of Nashville or Memphis, TN.  
The Parts Solution Manager will manage initiatives within the territory to achieve Vehicle Group North America business objectives.  More specifically, the Parts Solutions Manager’s (PSM) role is structured within the Aftermarket organization to grow aftermarket commercial truck part sales; responsible for establishing and maintaining excellent relationships with key customers in the assigned territory including fleets, independent distributors, dealers, and independent service garages.  Additional responsibility with completing and executing strategic territory plans to achieve desired business growth.
Essential Functions
  • Develop and implement business plans to support territory, region, and division objectives.
  • Establish the following internal reports on customer activities:
  • Value Sales Cycle Reports to report out the following sales activities: wins & losses, target product metrics, sales probabilities, barriers to sales efforts, accounts at risk, etc.
  • Customer Contact Reports (CCRs) to report out the following: desired product enhancements, current product performance issues, competitive activity, market trends, etc. 
  • Territory Monthly Report to update on business status, market trends, etc
  • Assess customer requirements and identify unique needs at targeted accounts.
  • Design value propositions to drive year over year growth and focus on business sustainability.
  • Collaborate across all components of the Sales & Marketing organization including technical services, call center, aftermarket and others to facilitate customer issue resolution.
  • Promote service and solutions including the broad Roadranger products (drivetrain components, synthetic lubricants, extended warranties, pay for training and components of the certification programs) to ensure sales growth.
  • Evaluate and recommend incentive requirements, utilizing market intelligence, and administer incentive processes to ensure that we provide the best value to our customers.
  • Manage the market introduction of new products to ensure products are adopted quickly.
  • Assure reliability, accuracy, and relevancy of data in Customer Information System and Opportunity tracking System C360  
  • Develop and monitor customer contact goals to ensure we grow our spec market and gather the voice of the customer (VOC).
  • Develop, implement and manage territory product support and training strategies for new and existing aftermarket products to maintain customer and expanded channel customer (such as IAM) relationships and ensure our customers will want to do more business with Eaton Vehicle Group.
  • Conduct Customer Relationship Reviews (CRRs) to facilitate continuous improvement of Roadranger products and support the Eaton Business System (EBS) process.
  • Provide product, service and warranty training to customers.
  • Drive for expanded aftermarket customer base and unique aftermarket programs.
  • Promote Eaton content in the Independent Aftermarket (IAM), OEM Dealer Channel, regional fleets, and industry events. 


Basic Qualifications
  • Bachelor's degree from an accredited institution
  • Minimum of 2 years’ experience working for a commercial manufacturing or in the automotive industry OR 2 years in a vehicle/heavy equipment support.
  • Must be able to work in the U.S. without sponsorship now and in the future
Preferred Qualifications
  • Roadranger product or comparable product experience with a focus on service, application and support
  • Proven “Value Selling” skills
  • Specialized knowledge of business aspects of the trucking industry
  • Experience negotiating, delivering training, and developing business plans 
Position Criteria
  • Must work effectively while traveling up to 80% of the time and working extended hours
  • Communication skills – verbal, written, interpersonal and presentation skills
  • Computer skills - Word, Excel, PowerPoint, Outlook
  • Ability to influence others both internally and externally
  • Relevant market information and business acumen
  • Time management skills; must respond with sense of urgency to customer requirements
  • Aptitude to develop working knowledge of clutch and transmission product lines, and their function, as part of a major commercial vehicle “system.”
  • Ability to manage all customers segments (dealer, fleet, transmission rebuilders, and warehouse distributors) in a given territory
  • Ability to lift up to 75 pounds, and maneuver around a class 6,7, or 8 truck
  • Ability to work from home; must be self-motivated and goal oriented
  • Ability to work on a remote team
  • Consistently acts in an ethical, open, honest, trustworthy and truthful manner
  • Ability to effectively manage sales channels

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America – US/Puerto Rico
Organization: VEH Vehicle Group

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: Relocation from within United States and / or Puerto Rico
Travel: Yes, 75 % of the Time

Requisition ID: 048233