Eaton Careers

Account Coordinator

Queretaro, Mexico


Job Description

Provide single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton’s manufacturing plants and warehouses. Candidate should demonstrate the ability to manage multiple tasks.

A. Fulfill order management related activities for distributors
B. Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)
C. Identify and implement process improvements
D. Maintain daily usage of the Customer 360 tool
E. Change notice management
F. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
G. Ability to handle high-pressure, fast-paced environment requiring diligence to detail
H. Proven analytical and critical thinking skills
I. Ability to constructively manage conflicts and discrepancies towards positive resolution
J. Prioritizing customer demand to assist with improved product flow
K. Work with finance team to resolve customer credit requests
L. Strategic Accounts Management
M. Back Order and Back Log Analysis
N. Correct assignment for other Divisions request
O. Portal webs maintenance


Basic Qualifications:
• Four years degree from an accredited institution required
• Minimum customer interaction experience (3 years)
• Ability to read, listen and write in English

Preferred Qualifications:
• Knowledge of CRM software and SAP or VISTA
• Strong knowledge of Microsoft Office (word, excel, email, internet)
• Strong written and verbal communication skills
• Knowledge of Vista, VOTW and Mentor software
• Ability to speak in English

Professionals Competencies:
• Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Promotes and Champions Change
• Business Acumen
• Pursues personal development

Position Criteria:
• Candidate must have excellent time management, organization, communication and computer skills
• Strong work ethic, flexibility, and a desire to actively contribute to the group’s success
• Ability to prioritize multiple tasks
• Team player
• Strong professional presence
• Occasional travel to plants and customer sites required

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Finance/Accounting

Region: Latin America
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time

Requisition ID: 048100