Eaton Careers

Inside Sales Representative

Waukesha, Wisconsin


Job Description

Eaton, North American Sales Division, has an opening for Inside Sales Representative in Waukesha, WI.

Eaton is a diversified power management company providing energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power. The company is a global technology leader in electrical products, systems and services for power quality, distribution and control, power transmission, lighting and wiring products; hydraulics components, systems and services for industrial and mobile equipment; aerospace fuel, hydraulic and pneumatic systems for commercial and military use; and truck and automotive drivetrain and powertrain systems for performance, fuel economy and safety. Eaton acquired Cooper Industries plc in 2012. Eaton has approximately 100,000 employees and sells products to customers in more than 150 countries.

Our products and the employees who design and build them are part of making a difference in the world every day. If you’re ready to do something that matters, to do it well and to be encouraged and rewarded for doing it, then Eaton is the place for you.

Primary Responsibility:

The Inside Sales Representative will work cooperatively with outside sales, sales management and internal/external customers to deliver exceptional customer and sales support with the goal to growing Eaton’s customer base in the utility segment, and meeting or exceeding sales quotas at the appropriate gross margin while increasing customer satisfaction.

Essential Functions:

A.Support sales regions to meet monthly / quarterly / annual sales goals established by the business
B.Demonstrate the ability to professionally manage customer telephone calls and emails while performing other required tasks.
C.Establish and maintain the highest possible commercial relations with present and potential customers (internal and external) by effectively employing the highest level of skills with regard to the knowledge of customers business and organization and knowledge of Eaton product lines and strategic plans.
D.Coordinate with marketing and sales to provide documentation for customers to look at product information and solutions. Provide product and technical information to outsides sales to support generation of sales into the utility segment.
E.Respond to field sales and customer channel inquiries including price, lead time, selling policy. Do so in a manner consistent with established division profit, sales, and customer satisfaction objectives.
F.Provide solutions and alternatives to customers to meet their shipment needs.
G.Provide direction and solutions on process improvements.
H.Act as focus for field and customers in dealing with functional departments, i.e., engineering, manufacturing, marketing, logistics, and demand planning.
I.Accurately process customer quotes and coordinate renewal of quotes as required. Follow-up on orders and quotations and provide information and updates to customers and sales engineers.
J.Pro-actively contact customers following quotes and sales to ensure ongoing customer satisfaction and resolve any complaint or objections. Facilitate timely solutions to customer issues by utilizing available resources or creating procedures for resolution.
K.Manage reserve production process and manufacturing managed inventory
L.Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
M.Demonstrate proficiency in multiple department support software.
N.Train peers and customers as appropriate. Serve as a mentor, and support for internal teams and departments.
O.Lead project teams and serve as team member for special projects to drive continuous improvement and the team’s performance


Basic Qualifications:
  • Bachelor’s degree from an accredited institution
  • Legally authorized to work in the United States without company sponsorship
Preferred Qualifications:
  • Work experience with SAP
  • Work experience with technical products
  • Work experience in a customer support role for technical products
Position Criteria:
  • Work experience with electrical products
  • Commercial experience, specifically working with sales and/or marketing
  • Ability to train others and work in a team-oriented environment
  • Strong communication skills and interpersonal skills to support internal and external contacts within a multi-cultured environment
  • Demonstrated experience working with MS Office software package
  • Analytical skills and detail-orientation.
  • Ability to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently
  • Ability to work on time sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner
  • Customer service skills and aptitude.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America – US/Puerto Rico
Organization: NAS North American Sales

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 10 % of the Time

Requisition ID: 048084