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Customer Service Representative (with French)
Eaton's Electrical Division has an opening for a:
Customer Services Representative
Location: Budapest, Hungary
The primary function is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing. Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions. Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as and-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Resolves problems by applying established policies, procedures and tactics.
Specifically: Provides proactive customer service and commercial support to internal and external customers for orders, order management and logistics which includes but is not limited to order clearing, ensuring compliance, coordination of delivery, negotiation of customer claims, complaint handling, arrangement of product substitutions and returns, initiation of billing, and internal and external correspondence. May also provide additional commercial support to the organization by performing standard and ad hoc customer data and pricing analysis as well as central customer data maintenance. Tracks, maintains and documents general and specific customer conditions (e.g. frame contracts and conditions, bonus agreements, EWS agreements). Defines and ensures efficient processes in the ERP and Order Mgmt systems. Supports commercial projects. Maintains customer data according to EATON EMEA Customer Data rules and processes.
· Ensure customer orders are registered within SLA
· Make order modifications and cancelations
· Daily chasing of blocked orders by contacting customers and sales
· Answering incoming order related calls
· Handle proof of delivery requests
· Reply to product availability requestsDrive customer loyalty through increased productivity, improved value and through a high performance culture.
· Lead all aspects of the Support team through outstanding management of all resources - people, process and technology.
· Drive effective control of support costs.
· Able to provide both in country and cross border support as needed.
· He/she is the point of reference for customers for all types of commercial requests: solve complex, high impact problems.
· Advocate for the customer inside of Eaton.
· Manage the export business where needed
· Education / Experience
o Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree
o Fully fluent French.
o Strong English capabilities
o Minimum 1-2 years of professional experience in order management or back-office role
o In depth knowledge of computerized order management processes, SAP and/or ORACLE BPCS, CRM or similar experiences,
· Technical & Tool Competencies
o Proficient in creative problem solving, conflict resolution, and managing priorities.
o Strong analytical skills required to enter, document and manage orders and customer issues
· Business Competencies:
o Strong Customer Service Skills.
o Demonstrated ability to take ownership of an assignment and customer satisfaction.
o Drive for results and collaborative style.
o Excellent Communication and Interpersonal Skills (Written and Verbal).
o Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude.
o Business Acumen and Navigation Skills (Corporate structure, Channel structure, etc.).
o Teamwork, networking and continuous learning skills.
o Adapting and driving change and process improvements.
o Exceptional organizational and computer skills required to manage and organize high volume and diverse transactions.
What Eaton offers:
· Competitive compensation and benefits package
· Permanent contract in fast growing global company
· Excellent working environment – safety and ethic is really important for us
· Inclusion & Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully
Eaton is a power management company with 2017 sales of $20.4 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com
Applicants to this vacancy will be subject to ability testing, as part of the recruitment process.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Europe, Middle East, Africa
Organization: ES EMEA Region
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No