Eaton Careers

Aerospace Global Credit Manager

Grand Rapids, Michigan


Job Description

The primary function of the Aerospace Global Credit Manager is to oversee the global accounts receivable portfolio for all Aerospace divisions and provide leadership to the global Aerospace receivable staff.  The key objective is to maximize the profit and cash flow for the company by assuring the overall investment in accounts receivable and bad debt losses are maintained at the best practical level.  Critical success factors for achieving these objectives are:
  • Enforce appropriate global credit policies and procedures ensuring they are aligned with Aerospace and corporate directives, business strategies and current economic conditions.
  • Conduct ongoing customer credit risk reviews and tracking of financial deterioration in accordance with the Aerospace leadership team directives as well as evaluate the financial position of potential new customers.
  • Maintain a highly productive, experienced and motivated global organization utilizing effective management tools (performance measurement, skills assessment and training, process training, teaming).
  • Establish a constructive and professional relationship with both internal functional organizations and external customers as enablers to successful job performance.
  • Monitor global customer deductions and contested billings, identifying root causes, and partner with plants/divisions on required process improvement initiatives.
  • Understand relevant business and economic factors and their impact on the Global Aerospace customer base.
  • Provide Global Accounts Receivable, DSO, Collection Efficiency reporting on a monthly basis and ad hoc reporting to the Aerospace Leadership Team.
  • Work with the business to establish an accurate and efficient forecasting process for DSO on a monthly basis.
  • Identify root cause of issues related to collections, cash application, and front-end errors and drive sustainable process improvements to improve collections efficiency and reduce disputes with customers.
  • Develop and enforce appropriate credit policies and procedures and ensure alignment with corporate directives and business strategies.
  • Implement and enhance the strategic plan for Global Aerospace Credit & Collections in alignment with the Aerospace leadership team’s directives. 
  • Monitor adherence to global accounts receivable policies and procedures to improve the overall health of the business by maximizing sales and minimizing bad debt losses.  Develop and implement new policies as required.
  • Advise the Aerospace leadership team on financial assessment of major customer exposures and risks and make recommendations and implement action plans to minimize financial risk and loss while maintaining customer relationships and highest practical sales volumes.
  • Analyze all customer deductions and contesting billings to determine validity as well as tracking all customer deductions for root cause identification.
  • Develop and execute initiatives designed to improve the front end processes of the Order to Cash process utilizing EBS tools.
  • Consult and recommend in a timely manner to the Global Trade Credit Department accounts to be placed for collection and or written off to bad debt.
  • Initiate and implement global department goals, objectives and metrics across the department in line with Aerospace and corporate directives.
  • Maintain effective communication and enforcement of the existing and new Aerospace Global Credit Policy and Procedures.
  • Champion and / or participate in cross-functional company-wide teams and customer improvement teams in driving quality improvements, processes and initiatives.
  • Provide leadership, training, mentoring, and performance evaluations with all members of the global credit and collections staff by fostering an environment that promotes continuous process improvement with a focus on internal and external customer satisfaction.
  • Continue to assess, select and develop the global staff and credit management personnel.
  • Initiate field visits with internal and external customers and critical credit associations to foster good customer relations.


Basic Qualifications:
  • Bachelor’s Degree in Business or Finance/Accounting from an accredited institution
  • 7-10 years of experience working in a large organization
  • Experience managing people
  • Understanding of receivable management
  • Credit management experience
  • Financial statement analysis / risk analysis
  • General understanding of GAAP and uniform commercial code requirements
  • Knowledge of order management and invoicing processes
  • Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). All applicants must be U.S. persons within the meaning of ITAR/EAR. ITAR/EAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee.
Preferred Qualifications:                                                                                  
  • MBA or Masters Degree from an accredited institution
  • Global cultural and business practice awareness
  • Operations experience/knowledge – particularly process improvement
  • Strong leadership, mentoring and team building skills
  • Strong communication skills (Written and Verbal)
  • Understanding of relevant business and economic factors

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Finance/Accounting

Region: North America – US/Puerto Rico
Organization: AER Aerospace Group

Job Level: Manager
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within United States and / or Puerto Rico
Travel: Yes, 10 % of the Time

Requisition ID: 047280