Eaton Careers

Quality Engineer- Failure Analysis

Raleigh, North Carolina


Job Description

Eaton, located in Raleigh, NC, has an opening for a Failure Analysis-Quality Engineer.

Position Overview:

This position performs failure analysis to the component level of Eaton Power Quality products to find root cause and identify corrective action in order to improve quality, increase product reliability and customer satisfaction. They also provide failure analysis reports to document findings for distribution to internal and external customers, quality support to resolution of reported customer quality issues and new product development projects including project quality deliverables and activities to assure quality of new product releases.


Essential Responsibilities:

  • Troubleshoot/ Analyze Eaton products being returned for failure analysis to component level and verifying the findings by replacing components to confirm root cause analysis findings..                            
  • Analyze failures to determine root cause and suggest corrective actions.
  • Develop test plans for analysis of returned failed products based on available failure information received to duplicate reported failure mode and determine root cause.
  • Generate Failure Analysis reports for distribution to internal and external customers.
  • Collect product operational event and history logs to facilitate failure analysis..
  • Document failure information including root cause and possible corrective action as a feedback loop to improve product quality and to provide input to new product development processes.
  • Manage Failure Analysis Lab logistics including administration, inbound/outbound management and disposition of product.
  • Support/ Maintain test equipment in accordance with calibration system requirements.
  • Maintain a Failure Analysis database including priority management, end-to-end tracking and status until analysis resolution to meet customer requirements.
  • Maintain 5S+  in the work areas associated with the failure analysis process.
  • Foster an environment that promotes Eaton’s financial and aspirational goals, encourages continuous improvement through participation and teamwork.
  • Adhere to all environmental, health, and safety policies and procedures and work procedures .
  • Performs other duties as required


Basic Qualifications:
  • Bachelor’s degree in Engineering from an accredited educational institution
  • Minimum of 1 year  of experience in troubleshooting electronic equipment and 1 year of experience working with quality in a manufacturing environment
  • Relocation Assistance is not available for this position. Only candidates within a 60 mile radius of Raleigh, NC, will be considered.
  • Must be legally authorized to work in the United States without company sponsorship.
Position Criteria:
  • Ability to demonstrate working knowledge of analog and digital electronic circuit theory, firmware programming, communications with external equipment and software applications.
  • Ability to solder surface mount and discrete components on printed circuit board assemblies
  • Ability to read, understand and interpret product drawings, manufacturing documents and electronic schematics
  • Ability to demonstrate written and oral communication skills required to write formal reports of findings
  • Ability to demonstrate excellent analytical and problem solving skills
  • Ability to demonstrate written and oral communication skills required to write formal reports of findings
  • Ability to demonstrate teamwork and also autonomy by working independently, setting priorities based on failure analysis program and function with input of “customer” requirements.
  • Bachelor’s Degree in Electrical Engineering from an accredited educational institution
  • Experience in failure analysis of electronic systems to root cause and identification of  corrective actions 
  • 3+ years’ experience in troubleshooting electronic equipment
  • Experience troubleshooting and repairing Uninterruptible Power Sources (UPS).
  • Previous work experience of problem solving methods such as: Six Sigma, 8D, root cause analysis, and the associated statistical tools used to analyze problems, evaluate and complete improvement projects.
  • ASQ Certified Quality Engineer (CQE) a plus.
  • Knowledge of Quality standards, ISO-9001
  • Six Sigma certified

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Quality

Region: North America – US/Puerto Rico
Organization: ESSG PQD OPS Operations

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time

Requisition ID: 046842