Eaton is a power management company with 2016 sales of $19.7 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com
Would you like to take part in challenging projects within a global company? Eaton Finland has an opening for:
Customer Service / Inside Sales Manager, Espoo
Location: Espoo, Finland
We are part of Eaton's electrical sector and we deliver solutions for backup power protection, power distribution and circuit protection, control and automation, lighting and security, structural solutions and wiring devices, solutions for harsh and hazardous environments. Our office is in Koskelo, Espoo, Finland.
We have an exciting and immediate opening for Customer Service and Inside Sales Manager to develop our business service. We have established processes and satisfied customers. We are now looking for an experienced and inspirational leader who is customer oriented and service minded person with good people skills and practical knowledge of ERP systems and other relevant tools needed to run customer service operation.
Your responsibilities will be:
Manage the daily activities of the team and ensure that Eaton's processes are carried out in timely fashion
Develop the tools, processes, methods used by the team
Coordinate with internal stakeholders including Sales and Service organizations and logistics as well as the EMEA central customer service center in Budapest.
Maintain a positive and cooperative work attitude within the team and proactively look for better ways to serve customers.
Help the team develop sales activities and achieve the financial goals set for Customer Service Operations.
What do we expect from you:
You have a degree in business, engineering or equivalent knowledge
You are an experienced leader of people have practical experience of successfully managing people and developing processes
You have ability to manage change and development projects
You have a can do attitude
Systematic and goal-oriented working style and experience of ERP tools (SAP, Oracle or similar) and office tools
Fluency in Finnish and English
What Eaton offers:
In turn, we are offering an excellent package with great opportunities, that only a growing global organization can offer. Our people are motivated and proud of the way we serve our customers. We have wrold class products network of skilled and friendly who will help you to succeed. We also provide you multiple ways to develop yourself further.
Join us to be part of our growth story!
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. At Eaton, we see things differently.
We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently—if you’re determined, motivated and focused on improving the world around you—then it’s time to see where a career at Eaton can take you.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.
We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Europe, Middle East, Africa
Organization: Sales EMEA
Job Level: Team Leader/Supervisor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time