Eaton Careers

IT Analyst

Tijuana, Mexico
Information Technology

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English

Job Description

The primary function of this position is to provide client infrastructure (PC, Laptop, PC/Laptop Peripheral, Mobile Device,
Printers) support independently from supervision of a supervisor. Customers include all of Eaton’s internal IT users
within a specific geographic Zone. This includes monitoring Incident and Request queues and meeting defined SLAs for
Incident and Request resolution.
- Follow standard ITSM processes of Asset Management, Change Management, Incident Management, Request
Management, Problem Management and Project Management to serve internal IT users and drive high performance
against operational metrics.
- Site IT DR Plan and Site Profile annual refresh, bi-annual table-top walkthrough of IT DR Plans for Category 2 Sites, and
participation in site BCM Workshops for sites within the geographic Zone.
- Participate in application, infrastructure, security and OpEx initiatives and support activities as needed related to site
infrastructure that requires physical on-site presence, interaction with site personnel and/or expertise about site-based IT
systems.
- Participate as part of a team related to trouble-shooting and resolution of larger IT System issues. May also participate in
efforts related to Root Cause Analysis and Problem Management.
- Influence IT budgeting, forecasting and spending for SIS and Zone IT budgets.
Qualifications - Internal
- Microsoft Operating Systems
- Microsoft Office Suite
- Endpoint Devices – PC, Laptop, Mobile Devices, PC Peripherals
- Other IT Infrastructure (working knowledge) – network, servers, storage, phone systems
- Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial
PCs, RF Scanners, etc.
- Customer Service
- Use of ticketing system and meeting Service Level Agreements
- IT Service Management - Asset Management, Incident Management, Request Management, Problem Management and
Change Management
- Bachelor Degree in business or technology
- 3 years IT experience (preferred)
- ITIL, MCSA, or comparable certification

Qualifications

- Microsoft Operating Systems
- Microsoft Office Suite
- Endpoint Devices – PC, Laptop, Mobile Devices, PC Peripherals
- Other IT Infrastructure (working knowledge) – network, servers, storage, phone systems
- Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial
PCs, RF Scanners, etc.
- Customer Service
- Use of ticketing system and meeting Service Level Agreements
- IT Service Management - Asset Management, Incident Management, Request Management, Problem Management and
Change Management
- Bachelor Degree in business or technology
- 3 years IT experience (preferred)
- ITIL, MCSA, or comparable certification preferred
- Bilingual (English/Spanish) is a must

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: Latin America
Organization: AER HQ SLS

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 25 % of the Time

Requisition ID: 046420