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AP Customer Service
This role is in Supplier Process (Accounts Payable) in a fast paced, high volume Mexico shared services environment . The position is responsible for providing outstanding customer service for Accounts Payable processes within strict timeframes. The customer base includes supporting X locations, over 3500 users and over 35,000 suppliers. Must have the ability to troubleshoot procure-to-pay issues and communicate solutions.
A. Communicates effectively and promptly with suppliers, customers and all levels of management through phone or email.
B. Provides customer service within contracted service level agreement of 24 hours.
C. Performs entry of customer requests into the customer service tracking system.
D. Analyzes invoice problems, determines root cause and recommends solutions.
E. Coordinates problem resolutions between the operations and suppliers
F. Prepares metric analysis and reporting.
G. Addresses escalated customer issues and leads activities to resolve customer concerns.
H. Participates in continuous improvements and project work to drive functional excellence.
I. Completes payment process special handling requests.
J. Supports and instructs on the use of e-commerce tools and processes.
K. Supports acquisitions, divestitures, and reorganizations.
L.Trains internal customers on accounts payable processes and procedures.
M. Develops and documents new processes and improvements.
N. Functions well in a team environment
Qualifications1) Commercial Degree or Bachelor Degree in Accounting or Finance preferred.
2) Two plus years AP Customer Service experience preferred.
3) Must have good time management skills.
4) Strong problem solving and written and oral communication skills required.
5) Ability to provide data analysis for process improvements using ad hoc queries and reports required.
6) Proven experience with Microsoft Office Suite, strong customer service orientation, and highly motivated, self-starter required.
7) Shared Service experience a plus.
8) Multi-lingual (English/Spanish).
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Latin America
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No