Eaton Careers


Shaanxi Sheng, China


Job Description

Gathers information to provide customer solutions.

Responsible for gathering information from internal experts about product capabilities relative to specific customer needs. Reviews customer inquiries, problems, requests, and suggestions. Determines appropriate solutions and/or responses. Negotiates customer claims, initiates billing adjustments,and arranges product substitutions and returns. Advanced knowledge, develop action plans and timeline and project of moderate scope and sophisticatedcomplexity. Compose correspondence on their own initiative. Exercise appreciable levels of discretion.


Basic Qualifications:
The minimum requirements for this position are an associate degree in a relevant discipline and three years of experience in customer satisfaction.
Excellent interpersonal skills
Possess written and verbal communication skills in English
Good computer skills with Excel, Word, PowerPoint, Outlook, and the Internet
Position Criteria:
Effectively present information and respond to questions from groups of managers, clients, and customers via phone, email, and in person.
Interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Multitask and handle various responsibilities at a given time under stressful situations
Possess confidence and a positive assertive attitude
Preferred Qualifications:
Bachelor Degree in Business related field (Business, Marketing, Accounting, Computer Science), 
SAP system knowledge/experience required

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Asia Pacific
Organization: EPG CPD TAM

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No

Requisition ID: 046256