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Responsible for gathering information from internal experts about product capabilities relative to specific customer needs. Reviews customer inquiries, problems, requests, and suggestions. Determines appropriate solutions and/or responses. Negotiates customer claims, initiates billing adjustments,and arranges product substitutions and returns. Advanced knowledge, develop action plans and timeline and project of moderate scope and sophisticatedcomplexity. Compose correspondence on their own initiative. Exercise appreciable levels of discretion.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Asia Pacific
Organization: EPG CPD TAM
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No