Eaton Careers

Customer Service Representative

Wadeville, South Africa
Sales

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English

Job Description

PRIMARY FUNCTIONS:


Assist customers telephonically on a daily basis, support the sales reps, complete quotations, order processing and stock transfers. Complete necessary duties for all export orders  

 

 

ESSENTIAL FUNCTIONS:


Achieve allocated target monthly while maintaining low costs

Proactive in tracking orders and providing customer with prompt feedback

Accurate and timeous completion of tasks

Assist manager and sales staff with all relevant information regarding orders , back orders and sales forecast

Be able to advise customers on technical electrical solutions for their requirements.

 

Liaise with various departments to achieve results



Qualifications

DIMENSIONS:

Accurate order capturing , cost saving initiatives , proactive drive to achieve results and customer satisfaction

SPECIALIZED KNOWLEDGE:

A.    Grade 12 / N3 – preferred technical.

B.    Some electrical background.

C.   Export and internal sales experience

D.   Incoterms

E.    Excel knowledge

 

ADDITIONAL INFORMATION:

·         Computer literate

·         Telephone and email etiquette

·         Able to work individually and with minimum assistance

·         Ability and willingness to work in a diverse environment

·         Good knowledge of export processes and documents

·         Good command of English language , French/Portuguese would be beneficial

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Europe, Middle East, Africa
Organization: Africa

Job Level: Entry Level
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No

Requisition ID: 046166