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Technical Support & Application Engineering
Develop strong relationships with all customers / partners.
Extend full support in Pre Sales designing of project BOQ’s.
Assist customers with technical information, product descriptions, Installation and Commissioning process.
Work in a team environment to achieve the division’s objectives.
Provide Telephonic and/or personal visit support to ensure Key projects are completed on time and in accordance with SOP’s.
Manage Return’s Policy and under warranty parts replacement in close coordination with Global Tech Support team.
Conduct Technical and Certified Training across region as per requirements.
Follow up customer complaints about relevant company products and aim for satisfactory solutions from both the company’s and the customer’s viewpoints. Recommend product modifications in response to customer problems.
Ensure all activities comply with legal and ethical requirements.
Comply with the company’s policies and procedures.
12 years + experience in a sales support function with firsthand knowledge of India customers, focusing on present and future target markets – Oil & Gas vertical
- Knowledge on Engineered To Order products
- Evidence of success in building and maintaining Key Customer relationships
- Capable of developing and executing support strategies
- Knowledge of Oil & Gas industry relevant standards,
- Degree qualified with an engineering bias ( B.Tech)
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Asia Pacific
Organization: EPG CHD MTL Measurement Technology Limited
Job Level: Team Leader/Supervisor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: Relocation from within hiring region only
Travel: Yes, 75 % of the Time