Eaton Careers

SAP Support Lead Analyst

Santa Fe, Mexico
Information Technology


Job Description

The primary objective of SAP QTC (Quote to Cash) Support Lead Analyst is the resolution of incidents and requests in

partnership with the requestor in English. The alignment with the regional and local BPOs (Business Process Owners),

with the global SAP support team and the SAP governance team is mandatory.


The most important processes are: gathering requirements, solution design, integration design, configuring application,

testing, user training, coordination of remedy incident and request tickets, queue management, providing continuous

improvements, standardization and automation and problem management.


The SAP QTC Support Lead Analyst will work independently and/or on teams, working with peers, business users,

SAP governance team, regional and local BPOs, other application team(s) and at times with end customers of Eaton in

deploying standard practices through SAP & other business application deployments.


This position is of Functional Profile, which requires expertise in SAP SD/GTS/Vistex modules; well versed with integration

of respective module with other modules of SAP (MM,FI,PP,FICO); should have exposure of SAP modules integration

with third party application and requires excellent written & oral communications skills to work directly with Super Users &

End Users from Business. This position also requires understanding & knowledge of ITIL framework and documentation

practices. Should have exposure to cash management and treasury functionality.


- A minimum of 4 years SAP SD/ QTC experience, including design and configuration

- Solid English is mandatory (other languages, such as Portuguese, are a plus)

- Possess in depth understanding of business process knowledge and of cross domain business processes

- Possess excellent analytical capability

- Solution Design skills

- SAP ECC 6.0 is mandatory

- Basic understanding of SAP development is required (e.g. ABAP, SQL)

- Experience with SAP Data Services, LSMW and Winshuttel is a plus

- SAP QTC business and HANA experiences are a plus

- Bachelors degree

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: Latin America
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time

Requisition ID: 044599