Eaton Careers

Analyst - CA PPM Support

Pune, India
Information Technology

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English

Job Description

1.
State the primary function or overall purpose of your position.
 
Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com.
 
Eaton India Information Technology Center (EITC) is focused on the key objective of creating value for Eaton’s Enterprise IT needs and contributes to key strategic objectives by leveraging the talent base in global and regional initiatives that improve Eaton’s competitive advantage, standardization and drive cost out. EITC provides an environment and  opportunity  to accelerate individual careers in a challenging environment that provides exposure  to a world class Information Technology footprint. Employees at EITC are currently part of a globally diverse team of IT professionals who own and deliver solutions to our internal and external  customers through capabilities in areas such as ERP, Engineering, Customer Facing Solutions, Business Intelligence, Architecture, Integration, Infrastructure, QA, Application development, project management, security and compliance etc.
 
 
The Analyst at Eaton Information Technology Center's Engineering Centre of Excellence (ADQS) organization will add business value by providing support to(CA PPM) users. Helping them to resolve their technical queries, by resolving CA PPM related service tickets and providing fixes for incidents occurred in the application. This position will report directly to the Engineering APAC Support Manager.
 
 
 
 
 
 
 
 
 
 
 
 
ESSENTIAL FUNCTIONS: (Limit yourself to 8-12 statements)
2.
List the essential functions (i.e. key responsibilities with expected end results), which must be accomplished in order to fulfill the purpose of your position as described above.
 
  • Troubleshooting issues related to various modules in CA PPM for users located across the world.
 
  • Support, maintain and enhance applications critical to IT operations
 
  • Work as a resource during major CA PPM upgrade as and when needed.
  • Resolves incidents and fulfills requests using incident and request management processes under general guidance.  Escalates via workflow as needed.
 
  • Prioritizes incidents to ensure high impact and urgent tickets are worked on priority and taking leadership to ensure no customer impact. Responds to and resolves technical questions and service requests(Medium complexity) from the User Community.
 
  • Plan and conduct trainings for users in addition to preparing training materials and customize contents for specific trainings as per the user needs.
 
  • Proactively identifies problems and drives continuous improvements. Looks for root cause and permanently resolves problems. Detects patterns in symptoms and identifies long-term, permanent resolutions. Monitors performance trends.
 
  • Troubleshoot production problems and identify and implement the proper fix.  Reports suggests based on the ticket trend. Provides functional transparency in customer support. Appropriately documents cause and solution to enable knowledge transfer.
 
  • Performs preventative maintenance. Identifies areas where improvements can be made to prevent future production incidents and implements the solution before the problem occurs. Understands key performance indicators (KPI) for production support, monitors current levels and trends over time, and uses this content to drive continuous improvement.  Participates in / performs QOS / 8D actions
  • Stays current with Technology trends in Information Technology advancements

Qualifications

Describe any specialized knowledge or skill (e.g., technical, scientific, administrative, managerial), which your position requires.
 
Basic Qualifications:
  • Four-year degree in Computer/IT Engineering or a related field from an accredited institution.
  • 2-5 years’ experience in supporting CA PPM
  • Through understanding of at least one module
 
CA PPM Skills and Requirements:
  • Thorough knowledge of various CA PPM processes pertaining to Portfolio Management, Project Management, Demand Management, Resource Management, and Financial Management
  • Strong knowledge of configuration including the Creation of Portlets, Portlet pages, Objects, Processes, Lookups and Attributes in CA PPM
  • Experience with development and execution of XML Open Gateway (XOG) and Advanced GEL scripts
  • Experience using JasperSoft Studio to design, develop, and support reporting within JasperSoft Advanced Reporting
  • Experience creating and supporting integrations between CA PPM and other applications
  • Should be well versed with Stored Procedures, Functions, Packages, Views, MViews, SQL Tuning
  • Should know tools required for customization SQLDeveloper
  • Knowledge of IT Infrastructure Library (ITIL) concepts preferred.
  • Basic knowledge of project management concepts and terminologies
 
General Skills and Requirements:
  • Excellent communication skills and customer service skills
 
  • Must have extensive knowledge of trouble shooting Production scenarios
 
  • Fluent in English and can use this language well in daily work
  • Global perspective and cultural awareness.
  • Ability to take direction and work independently
  • Develop technical and training documentation
  • Willingness to work outside documented job description. Has a “whatever is needed” attitude.
  • Strong teamwork and interpersonal skills; ability to communicate and thrive in a cross-functional environment
 

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: Asia Pacific
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 10 % of the Time

Requisition ID: 044053