Eaton Careers

Director, Commercial Support Operations Electrical Sector EMEA



Job Description

Eaton's Electrical Division has an opening for a:
Director, Commercial Support Operations Electrical Sector EMEA
Location: Budapest, Hungary
Commercial Support Operations is the primary organization and support function for Eaton’s Electrical Sector EMEA Sales, Services, and Emerging Markets Organization providing customer support functions including Customer Service, Inside Sales, Technical Support, Continuous Improvement, Automation, and reporting.
This position has overall responsibility to improve support productivity and effectiveness through use of lean methodology and continuous improvement, and through development of support people, process, tools, and best practices for the Electrical sales and support organizations across EMEA. This position needs to work closely with sales and marketing enablement, business process owners, training, pricing, master data management, and Sales leaders which are key stakeholders of this function.
The Director of the Commercial Support Operations is responsible for the overall leadership and strategy in the areas of Sales Process Execution (from account development through all selling stages of account management, discover customer needs, qualify opportunity, develop offering, deliver offer/quote, gain customer commitment, close the deal, and service delivery), Daily Management, continuous improvement, automation, and data analysis.
Essential Functions:
  • Develop and implement a framework for delivering and measuring year over year support productivity improvements, process harmonization and cost reduction
  • Assist in the development, implementation, and communication of the Commercial Support Operations Strategy for EMEA and ensuring alignment with Electrical Sector, Sales and Marketing, and special project goals
  • Establish and drive programs between division/corporate operations and field sales to support attainment of established company productivity goals
  • Analyze requirements for sales support data and builds tools necessary to provide accurate, timely information for decision making in commercial support teams including daily management, ERP/configurations, Product, and customer master data
  • Active participate in Eaton Front End Programs representing EMEA ES Commercial Operations team in eCommerce, order center, Customer Relationship Management (CRM/Case), Trading Partner Hub, Customer Master Data, Product Data Hub, ERP decisions/implementations, configuration  and pricing implementations
  • Support the Sales and Marketing Enablement teams through daily work and execution of common bid, configuration and order management process for ES EMEA to ensure sales effectiveness, scalability, and consistency while maintaining pricing strategy and LOA requirements across the region
  • Monitor and report tool usage and implementation across the region to drive increased effectiveness, changes required and adoption
  • Build business intelligence database, tools, and dashboards to provide timely data for customer, order, and project management and service performance
  • Evaluate current business processes across Sales, Marketing, and the Divisions that can be improved and implement action plan for improved productivity, support, and customer effectiveness
  • Responsible for Programs/Initiatives as assigned by the SVP of Sales
  • Continually improve the capability of the Commercial Support Operations organization through ongoing development of leaders, tools and processes
  • Develop and implement an organizational structure capable of building organizational capabilities and integrating functional needs into the development of short and long range business plans
  • Provide timely performance feedback, coaching, and mentoring to direct and functional reports.
  • Facilitate the sharing of best / transferable practices across the organization
  • Represent Commercial Support Operations on Corporate or Electrical Sector steering committees or councils as required and requested
  • Develop and deploy key metrics and commercial support operations balanced score card/dashboard


  • Bachelor’s degree in Engineering or Business from an accredited institution is required; MBA is preferred
  • Relevant years of combined experience in OPEX, Commercial Support Operations, Call Center Sales & Marketing
  • Demonstrated knowledge and experience in strategy implementation, business process improvement
  • Budget management; Profit and Loss responsibility is preferred
  • Proven leadership and talent assessment skills; Leadership of large multi-national teams is preferred
  • Ability to work and manage in a matrix environment, get results and drive change through others
  • Strong sales, service, and customer focus skills
  • Successful experience working in a complex organization with multiple, geographically diverse and international locations at an executive level
  • Strong analytical skills, excellent verbal and written communication, planning, and organizational skills
  • Strong knowledge of software tools and the ability to personally use to produce reports and documentation as required
  • Ability to travel up to 20%
  • General management or business operations experience is preferred
  • Six Sigma/Black Belt qualification is preferred
  • Experience in Electrical Sector/Segment is preferred
What Eaton offers:
  • Excellent working environment – safety and ethics is really important for us
  • Great promotional opportunities  – Eaton encourages internal promotion, whenever possible
  • Learning & Development  - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
  • Culture & Values - Eaton is more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Europe, Middle East, Africa
Organization: ES EMEA Region

Job Level: Director
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 25 % of the Time

Requisition ID: 043663